Life Care Center of Cleveland

Nursing Home · Cleveland, TN

CMS overall rating 2/5 For profit - Corporation

CMS certification number445244

Contact & location

3530 Keith ST NW
Cleveland, TN 37311
Bradley County
Phone
(423) 476-3254
ZIP code
37311 – all care providers

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Facility details

Certified beds
142
Residents per day
91.4 (64% occupied)
Ownership
For profit - Corporation
Legal name
Life Care Centers of America, INC.
Chain
Life Care Centers of America (194 facilities, avg 3.4★)
Medicare certified since
December 19, 1989
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.0
Health inspections★★★★★ 2/5
State avg 3.0
Staffing★★★★★ 3/5
State avg 2.5
Quality measures★★★★★ 4/5
State avg 3.6
Long-stay quality★★★★★ 3/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.73 (state 3.80 · U.S. 3.86)
Registered nurses (RN)
0.70 (state 0.60 · U.S. 0.69)
Licensed practical nurses
1.10 (state 1.09 · U.S. 0.86)
Nurse aides
1.92 (state 2.12 · U.S. 2.32)
Weekend total
3.16 (state 3.31 · U.S. 3.42)
Nursing staff turnover
32.9 (state 48.9 · U.S. 45.8)%
RN turnover
35.7 (state 43.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
December 17, 2025
Health deficiencies (last cycle)
7.0 (state 4.7 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
16 health · 6 fire safety
DateCitationSeverityStatus
2025-12-17 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2025-12-17 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2025-12-17 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2025-12-17 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2025-12-17 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2025-12-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2025-12-17 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-16
2022-03-30 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-02
2022-03-30 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-02
2022-03-30 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-02
2019-08-14 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2019-09-28
2019-08-14 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-09-28
2019-08-14 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-28
2019-08-14 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-28
2019-08-14 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-28
2019-08-14 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-28

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Fletcher, Todd (individual)Corporate Director · NOT APPLICABLE
Lay, Lisa (individual)Corporate Director · NOT APPLICABLE
Preston, Forrest (individual)Corporate Director · NOT APPLICABLE
Swanker, Richard (individual)Corporate Director · NOT APPLICABLE
Ziegler, James (individual)Corporate Director · NOT APPLICABLE
Cross, Cindy (individual)Corporate Officer · NOT APPLICABLE
Fletcher, Todd (individual)Corporate Officer · NOT APPLICABLE
Henry, Terry (individual)Corporate Officer · NOT APPLICABLE
Lay, Lisa (individual)Corporate Officer · NOT APPLICABLE
Preston, Forrest (individual)Corporate Officer · NOT APPLICABLE
Swanker, Richard (individual)Corporate Officer · NOT APPLICABLE
Thurmond, Joan (individual)Corporate Officer · NOT APPLICABLE
Ziegler, James (individual)Corporate Officer · NOT APPLICABLE
Life Care Centers of America, INC. (organization)Operational/managerial Control · NOT APPLICABLE
Lee, Joshua (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Life Care Center of Cleveland?

Life Care Center of Cleveland has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Tennessee.

How many beds does Life Care Center of Cleveland have?

It has 142 certified beds and cares for about 91 residents per day.

Has Life Care Center of Cleveland been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Life Care Center of Cleveland?

It is part of Life Care Centers of America and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Life Care Center of Cleveland?

(423) 476-3254. The facility is located at 3530 Keith ST NW, Cleveland, TN 37311.

Other nursing homes in Cleveland

Compare all nursing homes in Cleveland, TN →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.