Glen at Willow Valley

Nursing Home · Lancaster, PA

CMS overall rating 5/5 Non profit - Corporation

CMS certification number395956

Contact & location

675 Willow Valley Square
Lancaster, PA 17602
Lancaster County
Phone
(717) 464-6161
ZIP code
17602 – all care providers

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Facility details

Certified beds
262
Residents per day
232.0 (89% occupied)
Ownership
Non profit - Corporation
Legal name
Willow Valley Communities
Medicare certified since
July 20, 1995
Participates in
Medicare
Continuing care
Part of a continuing care retirement community
Council
Both council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.0
Health inspections★★★★★ 5/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.0
Quality measures★★★★★ 5/5
State avg 3.6
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.45 (state 3.89 · U.S. 3.86)
Registered nurses (RN)
0.70 (state 0.79 · U.S. 0.69)
Licensed practical nurses
1.07 (state 0.91 · U.S. 0.86)
Nurse aides
2.69 (state 2.19 · U.S. 2.32)
Weekend total
4.11 (state 3.53 · U.S. 3.42)
Nursing staff turnover
28.9 (state 44.5 · U.S. 45.8)%
RN turnover
38.8 (state 39.9 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
December 4, 2025
Health deficiencies (last cycle)
0.0 (state 10.1 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
1 health · 10 fire safety
DateCitationSeverityStatus
2023-11-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Willow Valley Communities (organization)5%+ Direct Ownership Interest · 100%
Allmond, Susan (individual)Corporate Director · NOT APPLICABLE
Kemrer, John (individual)Corporate Director · NOT APPLICABLE
Barley, Jane (individual)Corporate Officer · NOT APPLICABLE
Brant, Leslie (individual)Corporate Officer · NOT APPLICABLE
Gerner, Elric (individual)Corporate Officer · NOT APPLICABLE
Gilbert, Jill (individual)Corporate Officer · NOT APPLICABLE
Grant, Gerald (individual)Corporate Officer · NOT APPLICABLE
Mashner, Marvin (individual)Corporate Officer · NOT APPLICABLE
Donegan, Margaret (individual)W-2 Managing Employee · NOT APPLICABLE
Hunsicker, Kendall (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Glen at Willow Valley?

Glen at Willow Valley has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Pennsylvania.

How many beds does Glen at Willow Valley have?

It has 262 certified beds and cares for about 232 residents per day.

Has Glen at Willow Valley been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Glen at Willow Valley?

(717) 464-6161. The facility is located at 675 Willow Valley Square, Lancaster, PA 17602.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.