Hamilton Arms Center

Nursing Home · Lancaster, PA

CMS overall rating 3/5 For profit - Limited Liability company

CMS certification number395224

Contact & location

336 South West End Avenue
Lancaster, PA 17603
Lancaster County
Phone
(717) 393-0419
ZIP code
17603 – all care providers

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Facility details

Certified beds
94
Residents per day
90.4 (96% occupied)
Ownership
For profit - Limited Liability company
Legal name
Hamilton Arms Center Opco LLC
Medicare certified since
December 15, 1967
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 3.0
Quality measures★★★★★ 3/5
State avg 3.6
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.33 (state 3.89 · U.S. 3.86)
Registered nurses (RN)
0.49 (state 0.79 · U.S. 0.69)
Licensed practical nurses
1.00 (state 0.91 · U.S. 0.86)
Nurse aides
1.84 (state 2.19 · U.S. 2.32)
Weekend total
3.06 (state 3.53 · U.S. 3.42)
Nursing staff turnover
33.7 (state 44.5 · U.S. 45.8)%
RN turnover
30.8 (state 39.9 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
September 26, 2025
Health deficiencies (last cycle)
7.0 (state 10.1 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
22 health · 0 fire safety · includes actual harm
DateCitationSeverityStatus
2026-02-25 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-31
2026-02-25 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-31
2025-09-26 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2025-11-11
2025-09-26 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-11
2025-09-26 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-11
2025-09-26 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-11
2025-09-26 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-11
2025-06-05 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-02
2024-09-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-09-06 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-09-06 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-09-06 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-09-06 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-09-06 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-09-06 Provide routine and 24-hour emergency dental care for each resident.
F0790 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-23
2024-07-15 Prepare residents for a safe transfer or discharge from the nursing home.
F0624 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-26
2023-10-06 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29
2023-10-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29
2023-10-06 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29
2023-10-06 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29
2023-10-06 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29
2023-10-06 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-29

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

3 penalties in the last three years, including $9,009 in fines.

DateTypeAmount
2024-01-08Fine$2,659
2024-01-02Fine$2,117
2023-12-11Fine$4,233

Ownership & management

NameRoleSince
Hachc LLC (organization)5%+ Direct Ownership Interest · 100%
SMR 2021 Family Trust (organization)5%+ Indirect Ownership Interest · 100%
O'leary, Donna (individual)Administrator · NOT APPLICABLE
Mandel, Avital (individual)Operational/managerial Control · NOT APPLICABLE
O'leary, Donna (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Hamilton Arms Center?

Hamilton Arms Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Pennsylvania.

How many beds does Hamilton Arms Center have?

It has 94 certified beds and cares for about 90 residents per day.

Has Hamilton Arms Center been fined?

Yes. CMS lists 3 penalties totaling $9,009 in the last three years.

What is the phone number of Hamilton Arms Center?

(717) 393-0419. The facility is located at 336 South West End Avenue, Lancaster, PA 17603.

Other nursing homes in Lancaster

Compare all nursing homes in Lancaster, PA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.