West Chester Rehabilitation and Healthcare Center

Nursing Home · West Chester, PA

CMS overall rating 2/5 For profit - Limited Liability company

CMS certification number395740

Contact & location

800 West Miner Street
West Chester, PA 19382
Chester County
Phone
(610) 696-3120
ZIP code
19382 – all care providers

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Facility details

Certified beds
180
Residents per day
174.3 (97% occupied)
Ownership
For profit - Limited Liability company
Legal name
West Chester Operator LLC
Chain
Marquis Health Services (87 facilities, avg 3.0★)
Medicare certified since
July 31, 1987
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.0
Health inspections★★★★★ 2/5
State avg 2.8
Staffing★★★★★ 2/5
State avg 3.0
Quality measures★★★★★ 4/5
State avg 3.6
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.46 (state 3.89 · U.S. 3.86)
Registered nurses (RN)
0.48 (state 0.79 · U.S. 0.69)
Licensed practical nurses
0.86 (state 0.91 · U.S. 0.86)
Nurse aides
2.12 (state 2.19 · U.S. 2.32)
Weekend total
3.26 (state 3.53 · U.S. 3.42)
Nursing staff turnover
43.8 (state 44.5 · U.S. 45.8)%
RN turnover
36.8 (state 39.9 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
October 3, 2024
Health deficiencies (last cycle)
9.0 (state 10.1 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
42 health · 6 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-06-30 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-05-11 Provide timely, quality laboratory services/tests to meet the needs of residents.
F0770 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-27
2026-05-11 Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
F0776 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-27
2025-02-27 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2024-10-03 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-05
2024-10-03 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-05
2024-10-03 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-05
2024-10-03 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-05
2024-10-03 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-05
2024-10-03 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-05
2024-08-15 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-09-03
2024-05-06 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F0678 · Quality of Life and Care Deficiencies		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-06-11
2024-05-06 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Administer the facility in a manner that enables it to use its resources effectively and efficiently.
F0835 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-05-06 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-11
2024-03-26 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-17
2024-02-28 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-26
2024-02-28 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-26
2024-01-17 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-12
2024-01-17 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-12
2023-09-05 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-29
2023-06-16 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 J
Immediate jeopardy to resident health or safety		 Corrected 2023-05-16
2023-06-16 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2023-07-17
2023-06-16 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
F0809 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Ensure residents have reasonable access to and privacy in their use of communication methods.
F0576 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
F0740 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide timely, quality laboratory services/tests to meet the needs of residents.
F0770 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-17
2023-06-16 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2023-07-17

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $40,019 in fines.

DateTypeAmount
2024-08-15Fine$23,218
2024-05-06Fine$16,801

Ownership & management

NameRoleSince
Cibc Bank USA (organization)5%+ Mortgage Interest · NOT APPLICABLE
Cibc Bank USA (organization)5%+ Security Interest · NOT APPLICABLE
Fry, Beverly (individual)Administrator · NOT APPLICABLE
Graf, Andrew (individual)Administrator · NOT APPLICABLE
Graham, Laura (individual)Administrator · NOT APPLICABLE
Harman, Dina (individual)Administrator · NOT APPLICABLE
Marquis Limited LLC (organization)Administrator · NOT APPLICABLE
NFR 2020 Irrv TR (organization)Administrator · NOT APPLICABLE
Posen, Mindee (individual)Administrator · NOT APPLICABLE
Quinto Nexgen LLC (organization)Administrator · NOT APPLICABLE
Reliant Pro Rehab LLC (organization)Administrator · NOT APPLICABLE
Rsbrmk Holdings LLC (organization)Administrator · NOT APPLICABLE
SK Nexgen TR (organization)Administrator · NOT APPLICABLE
Tryko Nexgen Holdings LLC (organization)Administrator · NOT APPLICABLE
Uak 2020 Irrv TR (organization)Administrator · NOT APPLICABLE
Ukr Nexgen LLC (organization)Administrator · NOT APPLICABLE
Viroja, Yogesh (individual)Administrator · NOT APPLICABLE
West Chester Real Property LLC (organization)Administrator · NOT APPLICABLE
Yk Nexgen TR (organization)Administrator · NOT APPLICABLE
Yr Nexgen TR (organization)Administrator · NOT APPLICABLE
Posen, Mindee (individual)Corporate Officer · NOT APPLICABLE
Flagler, Osher (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Levovitz, Tzvi (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Fry, Beverly (individual)Managing Control - Governing Body · NOT APPLICABLE
Graham, Laura (individual)Managing Control - Governing Body · NOT APPLICABLE
Harman, Dina (individual)Managing Control - Governing Body · NOT APPLICABLE
Posen, Mindee (individual)Managing Control - Governing Body · NOT APPLICABLE
Viroja, Yogesh (individual)Managing Control - Governing Body · NOT APPLICABLE
Graf, Andrew (individual)Operational/managerial Control · NOT APPLICABLE
Graham, Laura (individual)Operational/managerial Control · NOT APPLICABLE
Live Well Plus LLC (organization)Operational/managerial Control · NOT APPLICABLE
Marquis Limited LLC (organization)Operational/managerial Control · NOT APPLICABLE
Reliant Pro Rehab LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of West Chester Rehabilitation and Healthcare Center?

West Chester Rehabilitation and Healthcare Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Pennsylvania.

How many beds does West Chester Rehabilitation and Healthcare Center have?

It has 180 certified beds and cares for about 174 residents per day.

Has West Chester Rehabilitation and Healthcare Center been fined?

Yes. CMS lists 2 penalties totaling $40,019 in the last three years.

Who owns West Chester Rehabilitation and Healthcare Center?

It is part of Marquis Health Services and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of West Chester Rehabilitation and Healthcare Center?

(610) 696-3120. The facility is located at 800 West Miner Street, West Chester, PA 19382.

Other nursing homes in West Chester

Compare all nursing homes in West Chester, PA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.