PruittHealth-Union Pointe

Nursing Home · Monroe, NC

CMS overall rating 1/5 For profit - Limited Liability company

CMS certification number345566

Contact & location

3510 West Highway 74
Monroe, NC 28110
Union County
Phone
(704) 291-8500
ZIP code
28110 – all care providers

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Facility details

Certified beds
90
Residents per day
82.6 (92% occupied)
Ownership
For profit - Limited Liability company
Legal name
The Heritage of Union County, LLC
Chain
Pruitthealth (95 facilities, avg 2.9★)
Medicare certified since
November 25, 2014
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 1/5
State avg 2.9
Health inspections★★★★★ 1/5
State avg 2.9
Staffing★★★★★ 4/5
State avg 2.7
Quality measures★★★★★ 4/5
State avg 3.3
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.97 (state 3.83 · U.S. 3.86)
Registered nurses (RN)
0.77 (state 0.61 · U.S. 0.69)
Licensed practical nurses
0.98 (state 0.89 · U.S. 0.86)
Nurse aides
2.22 (state 2.34 · U.S. 2.32)
Weekend total
3.37 (state 3.40 · U.S. 3.42)
Nursing staff turnover
47.2 (state 49.0 · U.S. 45.8)%
RN turnover
43.5 (state 45.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
May 12, 2025
Health deficiencies (last cycle)
7.0 (state 4.8 · U.S. 9.3)
From complaints
6
Citations on record (3 years)
33 health · 7 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-06-25 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-23
2026-06-25 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-23
2025-05-12 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-13
2025-05-12 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-13
2025-05-12 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-13
2025-05-12 Allow resident to participate in the development and implementation of his or her person-centered plan of care.
F0553 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-03
2025-05-12 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-13
2024-07-01 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-07-19
2024-07-01 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-07-19
2024-02-16 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 H
Actual harm		 Corrected 2024-03-11
2024-02-16 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 H
Actual harm		 Corrected 2024-03-11
2024-02-16 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-03-11
2024-02-16 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
F0802 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-30
2024-02-16 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
F0777 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-16 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-03-11
2024-02-16 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-03-11
2022-06-30 Honor the resident's right to organize and participate in resident/family groups in the facility.
F0565 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-28
2022-06-30 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-28
2022-06-30 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-28
2022-06-30 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-28
2022-06-30 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-28
2022-06-30 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2022-07-28

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

3 penalties in the last three years, including $197,532 in fines.

DateTypeAmount
2024-07-01Fine$33,995
2024-02-16Payment Denial49 days payment denial
2024-02-16Fine$163,537

Ownership & management

NameRoleSince
United Health Services of North Carolina INC (organization)5%+ Indirect Ownership Interest · 99%
Pruitt, Neil (individual)Corporate Director · NOT APPLICABLE
Pruitt, Neil (individual)Corporate Officer · NOT APPLICABLE
Pruitthealth INC (organization)Operational/managerial Control · NOT APPLICABLE
Olarte-Helbing, Marissa (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of PruittHealth-Union Pointe?

PruittHealth-Union Pointe has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.

How many beds does PruittHealth-Union Pointe have?

It has 90 certified beds and cares for about 83 residents per day.

Has PruittHealth-Union Pointe been fined?

Yes. CMS lists 3 penalties totaling $197,532 in the last three years.

Who owns PruittHealth-Union Pointe?

It is part of Pruitthealth and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of PruittHealth-Union Pointe?

(704) 291-8500. The facility is located at 3510 West Highway 74, Monroe, NC 28110.

Other nursing homes in Monroe

Compare all nursing homes in Monroe, NC →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.