Monroe Rehabilitation Center
Nursing Home · Monroe, NC
CMS certification number345254
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
1212 Sunset Drive EastMonroe, NC 28112
Union County
- Phone
- (704) 283-8548
- ZIP code
- 28112 – all care providers
Facility details
- Certified beds
- 147
- Residents per day
- 113.6 (77% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Monroe Rehabilitation Center LLC
- Chain
- Sovereign Healthcare Holdings (43 facilities, avg 3.7★)
- Medicare certified since
- December 30, 1986
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.59 (state 3.83 · U.S. 3.86)
- Registered nurses (RN)
- 0.51 (state 0.61 · U.S. 0.69)
- Licensed practical nurses
- 0.98 (state 0.89 · U.S. 0.86)
- Nurse aides
- 2.09 (state 2.34 · U.S. 2.32)
- Weekend total
- 3.10 (state 3.40 · U.S. 3.42)
- Nursing staff turnover
- 52.9 (state 49.0 · U.S. 45.8)%
- RN turnover
- 68.8 (state 45.7 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 19, 2026
- Health deficiencies (last cycle)
- 4.0 (state 4.8 · U.S. 9.3)
- From complaints
- 3
- Citations on record (3 years)
- 21 health · 18 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-19 | Honor the resident's right to organize and participate in resident/family groups in the facility. F0565 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-07 |
| 2025-09-30 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-10-01 |
| 2025-09-30 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-01 |
| 2025-09-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-08 |
| 2025-04-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-04-10 |
| 2025-01-08 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-11-02 |
| 2025-01-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. F0575 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-02-10 |
| 2025-01-08 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-02-10 |
| 2023-06-08 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-06 |
| 2023-06-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-06 |
| 2023-06-08 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-07-06 |
| 2023-06-08 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-06 |
| 2023-06-08 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-06 |
| 2023-06-08 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-07-06 |
| 2023-06-08 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-07-06 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
5 penalties in the last three years, including $61,174 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-09-30 | Fine | $28,243 |
| 2025-04-17 | Fine | $16,985 |
| 2025-01-22 | Payment Denial | 7 days payment denial |
| 2025-01-22 | Fine | $4,246 |
| 2025-01-08 | Fine | $11,700 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| HSP Carolina, LLC (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Chery, Dawn (individual) | Administrator · NOT APPLICABLE | |
| Cronquist, Royce (individual) | Administrator · NOT APPLICABLE | |
| Forvis Mazars LLP (organization) | Administrator · NOT APPLICABLE | |
| Ghannam, Waseem (individual) | Administrator · NOT APPLICABLE | |
| HSP Carolina, LLC (organization) | Administrator · NOT APPLICABLE | |
| Kaar, Susan (individual) | Administrator · NOT APPLICABLE | |
| Karstetter, Bryce (individual) | Administrator · NOT APPLICABLE | |
| Kelly, Michelle (individual) | Administrator · NOT APPLICABLE | |
| Mangine, John (individual) | Administrator · NOT APPLICABLE | |
| Melton, Donald (individual) | Administrator · NOT APPLICABLE | |
| Peck, Robert (individual) | Administrator · NOT APPLICABLE | |
| Sabra Health Care Reit INC (organization) | Administrator · NOT APPLICABLE | |
| Southern Healthcare Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Sovereign Carolina Disbursements, LLC (organization) | Administrator · NOT APPLICABLE | |
| Sovereign Carolina Holdings LLC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Cronquist 2015 Family TR (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| John J Notermann Business TR (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Mangine, John (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Notermann, Brenda (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Chery, Dawn (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Kaar, Susan (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Peck, Robert (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Cronquist, Royce (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ghannam, Waseem (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Karstetter, Bryce (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kelly, Michelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mangine, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Melton, Donald (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Southern Healthcare Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Monroe Rehabilitation Center?
Monroe Rehabilitation Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.
How many beds does Monroe Rehabilitation Center have?
It has 147 certified beds and cares for about 114 residents per day.
Has Monroe Rehabilitation Center been fined?
Yes. CMS lists 5 penalties totaling $61,174 in the last three years.
Who owns Monroe Rehabilitation Center?
It is part of Sovereign Healthcare Holdings and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Monroe Rehabilitation Center?
(704) 283-8548. The facility is located at 1212 Sunset Drive East, Monroe, NC 28112.
Other nursing homes in Monroe
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Jesse Helms Nursing Center
Nursing Home · Monroe, NC · 70 beds
★★★★★ -
Stratford Manor Health & Rehab
Nursing Home · Monroe, NC · 60 beds
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PruittHealth-Union Pointe
Nursing Home · Monroe, NC · 90 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.