Willowbrooke Court SC Ctr at Matthews Glen
Nursing Home · Matthews, NC
CMS certification number345326
Contact & location
740 Pavilion View DriveMatthews, NC 28105
Mecklenburg County
- Phone
- (704) 845-6220
- ZIP code
- 28105 – all care providers
Facility details
- Certified beds
- 15
- Residents per day
- 13.9 (93% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Acts Retirement-Life Communities INC
- Chain
- Acts Retirement-Life Communities (27 facilities, avg 4.7★)
- Medicare certified since
- September 6, 1990
- Participates in
- Medicare
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.67 (state 3.83 · U.S. 3.86)
- Registered nurses (RN)
- 0.92 (state 0.61 · U.S. 0.69)
- Licensed practical nurses
- 1.02 (state 0.89 · U.S. 0.86)
- Nurse aides
- 2.72 (state 2.34 · U.S. 2.32)
- Weekend total
- 4.36 (state 3.40 · U.S. 3.42)
- Nursing staff turnover
- —
- RN turnover
- —
Inspections
- Last standard inspection
- July 8, 2025
- Health deficiencies (last cycle)
- 3.0 (state 4.8 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 6 health · 11 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-07-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-25 |
| 2025-07-08 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-25 |
| 2025-07-08 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-07-25 |
| 2024-05-30 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-27 |
| 2024-05-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-27 |
| 2024-05-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-27 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Acts Retirement-Life Communities INC (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Acts Management Services, INC. (organization) | Administrator · NOT APPLICABLE | |
| Acts Retirement-Life Communities INC (organization) | Administrator · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Administrator · NOT APPLICABLE | |
| Ahern, Susan (individual) | Administrator · NOT APPLICABLE | |
| Baker Tilly Advisory Group LP (organization) | Administrator · NOT APPLICABLE | |
| Baker Tilly US LLP (organization) | Administrator · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Administrator · NOT APPLICABLE | |
| Clements, Thad (individual) | Administrator · NOT APPLICABLE | |
| Fleming, Shacana (individual) | Administrator · NOT APPLICABLE | |
| Fox, Glenn (individual) | Administrator · NOT APPLICABLE | |
| Grant, Gerald (individual) | Administrator · NOT APPLICABLE | |
| U.S. Bank (organization) | Administrator · NOT APPLICABLE | |
| Allmond, Susan (individual) | Corporate Director · NOT APPLICABLE | |
| Brod, Kathryn (individual) | Corporate Director · NOT APPLICABLE | |
| Callaway, Warren (individual) | Corporate Director · NOT APPLICABLE | |
| Chamberlain, Linda (individual) | Corporate Director · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Corporate Director · NOT APPLICABLE | |
| Detweiler, Harold (individual) | Corporate Director · NOT APPLICABLE | |
| Esterhai, John (individual) | Corporate Director · NOT APPLICABLE | |
| Gerner, Elric (individual) | Corporate Director · NOT APPLICABLE | |
| Glynn, James (individual) | Corporate Director · NOT APPLICABLE | |
| Grant, Gerald (individual) | Corporate Director · NOT APPLICABLE | |
| Greer, Jason (individual) | Corporate Director · NOT APPLICABLE | |
| Kelly, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Lammers, John (individual) | Corporate Director · NOT APPLICABLE | |
| Lawson, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Mashner, Marvin (individual) | Corporate Director · NOT APPLICABLE | |
| Middlebrooks, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Reichard, Dawn (individual) | Corporate Director · NOT APPLICABLE | |
| Ahern, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Allmond, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Corporate Officer · NOT APPLICABLE | |
| Fox, Glenn (individual) | Corporate Officer · NOT APPLICABLE | |
| Gerner, Elric (individual) | Corporate Officer · NOT APPLICABLE | |
| Grant, Gerald (individual) | Corporate Officer · NOT APPLICABLE | |
| Lawson, Daniel (individual) | Corporate Officer · NOT APPLICABLE | |
| Mashner, Marvin (individual) | Corporate Officer · NOT APPLICABLE | |
| Acts Acquisition and Development Company LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Alliance Management LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Communities of Maryland, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Legacy Foundation, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Retirement Services, INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Signature Community Services INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Bonita Springs Retirement Village INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Mease Life INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Management Services, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Acts Retirement-Life Communities INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Ahern, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fox, Glenn (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Grant, Gerald (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Willowbrooke Court SC Ctr at Matthews Glen?
Willowbrooke Court SC Ctr at Matthews Glen has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.
How many beds does Willowbrooke Court SC Ctr at Matthews Glen have?
It has 15 certified beds and cares for about 14 residents per day.
Has Willowbrooke Court SC Ctr at Matthews Glen been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Willowbrooke Court SC Ctr at Matthews Glen?
It is part of Acts Retirement-Life Communities and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Willowbrooke Court SC Ctr at Matthews Glen?
(704) 845-6220. The facility is located at 740 Pavilion View Drive, Matthews, NC 28105.
Other nursing homes in Matthews
-
Matthews Health & Rehab Center
Nursing Home · Matthews, NC · 166 beds
★★ -
Royal Park Rehabilitation & Health Center
Nursing Home · Matthews, NC · 169 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.