The Friendly Home

Nursing Home · Rochester, NY

CMS overall rating 4/5 Non profit - Corporation

CMS certification number335476

Contact & location

3156 East Avenue
Rochester, NY 14618
Monroe County
Phone
(585) 381-1600
ZIP code
14618 – all care providers

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Facility details

Certified beds
200
Residents per day
169.1 (85% occupied)
Ownership
Non profit - Corporation
Legal name
Rochester Friendly Home
Medicare certified since
January 1, 1976
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 2.7
Staffing★★★★★ 4/5
State avg 2.8
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.34 (state 3.62 · U.S. 3.86)
Registered nurses (RN)
0.51 (state 0.71 · U.S. 0.69)
Licensed practical nurses
1.31 (state 0.76 · U.S. 0.86)
Nurse aides
2.52 (state 2.15 · U.S. 2.32)
Weekend total
3.75 (state 3.18 · U.S. 3.42)
Nursing staff turnover
45.4 (state 40.3 · U.S. 45.8)%
RN turnover
28.6 (state 39.8 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
December 19, 2025
Health deficiencies (last cycle)
7.0 (state 8.0 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
18 health · 7 fire safety
DateCitationSeverityStatus
2025-12-19 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-19 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-19 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-19 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-19 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-19 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-19 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2023-12-26 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2023-12-26 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2023-12-26 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2023-12-26 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2023-12-26 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2023-12-26 Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
F0882 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2023-12-26 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-23
2022-03-02 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-04-12
2022-03-02 Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
F0626 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-12
2022-03-02 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-12
2022-03-02 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2022-04-12

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Johnson, Christine (individual)Corporate Director · NOT APPLICABLE
Baier, Daniel (individual)Corporate Officer · NOT APPLICABLE
Brown, Amanda (individual)Corporate Officer · NOT APPLICABLE
Cooper, Glen (individual)Corporate Officer · NOT APPLICABLE
Wilborn, Kimberly (individual)Corporate Officer · NOT APPLICABLE
Brown, Amanda (individual)W-2 Managing Employee · NOT APPLICABLE
Johnson, Christine (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of The Friendly Home?

The Friendly Home has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in New York.

How many beds does The Friendly Home have?

It has 200 certified beds and cares for about 169 residents per day.

Has The Friendly Home been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of The Friendly Home?

(585) 381-1600. The facility is located at 3156 East Avenue, Rochester, NY 14618.

Other nursing homes in Rochester

Compare all nursing homes in Rochester, NY →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.