Complete Care at Arbors

Nursing Home · Toms River, NJ

CMS overall rating 4/5 For profit - Corporation

CMS certification number315333

Contact & location

1750 Route 37 West
Toms River, NJ 08757
Ocean County
Phone
(732) 914-0090
ZIP code
08757 – all care providers

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Facility details

Certified beds
120
Residents per day
107.6 (90% occupied)
Ownership
For profit - Corporation
Legal name
Complete Care at Arbors, LLC
Chain
Complete Care (85 facilities, avg 3.1★)
Medicare certified since
July 14, 1994
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.3
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 2/5
State avg 3.0
Quality measures★★★★★ 5/5
State avg 4.4
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.17 (state 3.85 · U.S. 3.86)
Registered nurses (RN)
0.58 (state 0.68 · U.S. 0.69)
Licensed practical nurses
0.91 (state 0.93 · U.S. 0.86)
Nurse aides
1.68 (state 2.23 · U.S. 2.32)
Weekend total
2.77 (state 3.50 · U.S. 3.42)
Nursing staff turnover
49.5 (state 39.7 · U.S. 45.8)%
RN turnover
53.3 (state 37.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 27, 2025
Health deficiencies (last cycle)
8.0 (state 8.8 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
22 health · 13 fire safety
DateCitationSeverityStatus
2025-03-27 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-27 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2024-05-17 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-28
2024-05-17 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
F0577 · Resident Rights Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2024-06-28
2022-05-11 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-06-24
2022-05-11 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-06-24
2022-05-11 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-06-24
2022-05-11 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-06-24
2022-05-11 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-06-24
2022-05-11 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-06-28

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
NJ Oc Holdco Opco II LLC (organization)5%+ Direct Ownership Interest · 100%
Eef Capital LLC (organization)5%+ Indirect Ownership Interest
NJ Oc Mezzco Opco LLC (organization)5%+ Indirect Ownership Interest
Peace Capital LLC (organization)5%+ Indirect Ownership Interest
Schlaff, Benny (individual)5%+ Indirect Ownership Interest
Schlaff, Nachum (individual)5%+ Indirect Ownership Interest
Arbors Propco LLC (organization)Administrator · NOT APPLICABLE
Boyle, Jacqueline (individual)Administrator · NOT APPLICABLE
Eef Capital LLC (organization)Administrator · NOT APPLICABLE
Issa, Mousa (individual)Administrator · NOT APPLICABLE
Mercado, Wanda (individual)Administrator · NOT APPLICABLE
NJ Oc Holdco Propco LLC (organization)Administrator · NOT APPLICABLE
Patel, Akshay (individual)Administrator · NOT APPLICABLE
Peace Capital LLC (organization)Administrator · NOT APPLICABLE
Schlaff, Benny (individual)Administrator · NOT APPLICABLE
Schlaff, Nachum (individual)Administrator · NOT APPLICABLE
Shapiro, Menachem (individual)Administrator · NOT APPLICABLE
Stein, Shalom (individual)Administrator · NOT APPLICABLE
Stein, Shalom (individual)Corporate Officer · NOT APPLICABLE
Hoch, Robert (individual)Managing Control - Governing Body · NOT APPLICABLE
Stein, Shalom (individual)Managing Control - Governing Body · NOT APPLICABLE
Hoch, Robert (individual)Operational/managerial Control · NOT APPLICABLE
Issa, Mousa (individual)Operational/managerial Control · NOT APPLICABLE
Mercado, Wanda (individual)Operational/managerial Control · NOT APPLICABLE
Patel, Akshay (individual)Operational/managerial Control · NOT APPLICABLE
Shapiro, Menachem (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Complete Care at Arbors?

Complete Care at Arbors has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in New Jersey.

How many beds does Complete Care at Arbors have?

It has 120 certified beds and cares for about 108 residents per day.

Has Complete Care at Arbors been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Complete Care at Arbors?

It is part of Complete Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Complete Care at Arbors?

(732) 914-0090. The facility is located at 1750 Route 37 West, Toms River, NJ 08757.

Other nursing homes in Toms River

Compare all nursing homes in Toms River, NJ →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.