Crestwood Center
Nursing Home · Milford, NH
CMS certification number305061
Contact & location
40 Crosby StreetMilford, NH 03055
Hillsborough County
- Phone
- (603) 673-7061
- ZIP code
- 03055 – all care providers
Facility details
- Certified beds
- 82
- Residents per day
- 63.9 (78% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- 40 Crosby Street Operations LLC
- Chain
- Genesis Healthcare (184 facilities, avg 2.4★)
- Medicare certified since
- April 1, 1996
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.37 (state 3.90 · U.S. 3.86)
- Registered nurses (RN)
- 0.81 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.67 (state 0.78 · U.S. 0.86)
- Nurse aides
- 1.88 (state 2.34 · U.S. 2.32)
- Weekend total
- 2.92 (state 3.47 · U.S. 3.42)
- Nursing staff turnover
- 43.1 (state 44.1 · U.S. 45.8)%
- RN turnover
- 42.9 (state 40.9 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- December 18, 2025
- Health deficiencies (last cycle)
- 3.0 (state 3.9 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 13 health · 8 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-12-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-06 |
| 2025-12-18 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-06 |
| 2025-12-18 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2026-02-06 |
| 2024-06-26 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-06-17 |
| 2024-01-30 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-01 |
| 2024-01-30 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-01 |
| 2024-01-30 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-07 |
| 2024-01-30 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-02 |
| 2024-01-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-06 |
| 2024-01-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-06 |
| 2024-01-30 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-03-14 |
| 2024-01-30 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-05 |
| 2024-01-30 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-02-29 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $15,646 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-06-26 | Fine | $15,646 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Harborside New Hampshire Limited Partnership (organization) | 5%+ Direct Ownership Interest · 100% | |
| Fc-Gen Operations Investment LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gen Operations I LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gen Operations II LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Healthcare INC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Healthcare LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Harborside Healthcare LLC (organization) | 5%+ Indirect Ownership Interest | |
| Harborside Toledo Business LLC (organization) | 5%+ Indirect Ownership Interest | |
| Sun Healthcare Group INC (organization) | 5%+ Indirect Ownership Interest | |
| Sunbridge Healthcare LLC (organization) | 5%+ Indirect Ownership Interest | |
| Whitman, Arnold (individual) | 5%+ Indirect Ownership Interest | |
| Benson, Hannah (individual) | Administrator · NOT APPLICABLE | |
| Morris, Diane (individual) | Administrator · NOT APPLICABLE | |
| Ojutalayo, Ayobami (individual) | Administrator · NOT APPLICABLE | |
| Berg, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Bridgeford, Laura (individual) | Corporate Officer · NOT APPLICABLE | |
| Mendelson, Avi (individual) | Corporate Officer · NOT APPLICABLE | |
| Benson, Hannah (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Morris, Diane (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ojutalayo, Ayobami (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Crestwood Center?
Crestwood Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.
How many beds does Crestwood Center have?
It has 82 certified beds and cares for about 64 residents per day.
Has Crestwood Center been fined?
Yes. CMS lists 1 penalty totaling $15,646 in the last three years.
Who owns Crestwood Center?
It is part of Genesis Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Crestwood Center?
(603) 673-7061. The facility is located at 40 Crosby Street, Milford, NH 03055.
Other nursing homes in Milford
-
The Elms Center
Nursing Home · Milford, NH · 52 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.