Havenwood-Heritage Heights
Nursing Home · Concord, NH
CMS certification number305016
Contact & location
33 Christian AvenueConcord, NH 03301
Merrimack County
- Phone
- (603) 224-5363
- ZIP code
- 03301 – all care providers
Facility details
- Certified beds
- 70
- Residents per day
- 64.3 (92% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- United Church of Christ Retirement Community INC
- Medicare certified since
- July 8, 1969
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 5.23 (state 3.90 · U.S. 3.86)
- Registered nurses (RN)
- 1.03 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.90 (state 0.78 · U.S. 0.86)
- Nurse aides
- 3.30 (state 2.34 · U.S. 2.32)
- Weekend total
- 4.96 (state 3.47 · U.S. 3.42)
- Nursing staff turnover
- —
- RN turnover
- —
Inspections
- Last standard inspection
- April 22, 2026
- Health deficiencies (last cycle)
- 2.0 (state 3.9 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 7 health · 9 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-22 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-05-28 |
| 2026-04-22 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-05-28 |
| 2025-03-13 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-18 |
| 2025-03-13 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-27 |
| 2024-02-22 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-04-03 |
| 2024-02-22 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-08 |
| 2024-02-22 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-03-27 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Citizens Bank Na (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Citizens Funding Corporation (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| New Hampshire Health and Education Facilities Authority (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Gill, David (individual) | Corporate Director · NOT APPLICABLE | |
| Hatfield, Douglas (individual) | Corporate Director · NOT APPLICABLE | |
| Rankin, Gordon (individual) | Corporate Director · NOT APPLICABLE | |
| Skabo, Sean (individual) | Corporate Director · NOT APPLICABLE | |
| Slepian, Beth (individual) | Corporate Director · NOT APPLICABLE | |
| Snow Wade, Lisa (individual) | Corporate Director · NOT APPLICABLE | |
| Sparks, Anna Marie (individual) | Corporate Director · NOT APPLICABLE | |
| Udaloy, John (individual) | Corporate Director · NOT APPLICABLE | |
| Van Beaver, Leo (individual) | Corporate Director · NOT APPLICABLE | |
| Gill, David (individual) | Corporate Officer · NOT APPLICABLE | |
| Judd, Tracy (individual) | Corporate Officer · NOT APPLICABLE | |
| Palmieri, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Slepian, Beth (individual) | Corporate Officer · NOT APPLICABLE | |
| Snow Wade, Lisa (individual) | Corporate Officer · NOT APPLICABLE | |
| Udaloy, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Judd, Tracy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Palmieri, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Weaver, Suzanne (individual) | W-2 Managing Employee · NOT APPLICABLE |
Frequently asked questions
What is the rating of Havenwood-Heritage Heights?
Havenwood-Heritage Heights has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.
How many beds does Havenwood-Heritage Heights have?
It has 70 certified beds and cares for about 64 residents per day.
Has Havenwood-Heritage Heights been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Havenwood-Heritage Heights?
(603) 224-5363. The facility is located at 33 Christian Avenue, Concord, NH 03301.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.