Emerald Nursing & Rehabilitation Mercy

Nursing Home · Omaha, NE

CMS overall rating 1/5 SFF candidate For profit - Limited Liability company

CMS certification number285058
CMS lists this nursing home as a Special Focus Facility candidate – one of the lowest-performing nursing homes in its state based on inspection history.

Contact & location

7410 Mercy Road
Omaha, NE 68124
Douglas County
Phone
(402) 397-1220
ZIP code
68124 – all care providers

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Facility details

Certified beds
174
Residents per day
107.3 (62% occupied)
Ownership
For profit - Limited Liability company
Legal name
Mercy Care Center LLC
Chain
Emerald Healthcare (14 facilities, avg 1.3★)
Medicare certified since
June 22, 1981
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 1/5
State avg 2.8
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 1/5
State avg 3.2
Quality measures★★★★★ 2/5
State avg 3.0
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.28 (state 3.98 · U.S. 3.86)
Registered nurses (RN)
0.28 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.97 (state 0.67 · U.S. 0.86)
Nurse aides
2.03 (state 2.64 · U.S. 2.32)
Weekend total
2.86 (state 3.49 · U.S. 3.42)
Nursing staff turnover
64.8 (state 48.7 · U.S. 45.8)%
RN turnover
70.0 (state 44.1 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 20, 2025
Health deficiencies (last cycle)
42.0 (state 7.2 · U.S. 9.3)
From complaints
42
Citations on record (3 years)
71 health · 9 fire safety · includes actual harm
DateCitationSeverityStatus
2026-06-16 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 H
Actual harm		 Deficient, Provider has no plan of correction
2026-06-16 Administer the facility in a manner that enables it to use its resources effectively and efficiently.
F0835 · Administration Deficiencies · complaint inspection		 H
Actual harm		 Deficient, Provider has no plan of correction
2026-06-16 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies · complaint inspection		 H
Actual harm		 Deficient, Provider has no plan of correction
2026-06-16 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-06-16 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-06-16 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-06-16 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-06-16 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-06-16 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-05-07 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Deficient, Provider has no plan of correction
2026-05-07 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-05-07 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-05-07 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-05-07 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-05-07 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-04-09 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Deficient, Provider has no plan of correction
2026-04-09 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-04-09 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-04-09 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-04-09 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-04-09 Provide medically-related social services to help each resident achieve the highest possible quality of life.
F0745 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-04-09 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-24 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-24 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-03-18 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Deficient, Provider has no plan of correction
2026-03-18 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-18 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-18 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-18 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2026-03-18 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-18 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-06-30
2026-03-18 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Deficient, Provider has no plan of correction
2025-11-18 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-19
2025-07-28 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-08-21
2025-07-28 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-21
2025-07-28 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-21
2025-06-05 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-19
2025-06-05 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-19
2025-04-30 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-11
2025-04-17 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-04-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-04-17 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-21
2025-03-20 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25
2025-03-20 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-25

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

4 penalties in the last three years, including $61,867 in fines.

DateTypeAmount
2025-07-28Fine$22,386
2024-11-14Fine$23,491
2023-09-20Payment Denial3 days payment denial
2023-09-20Fine$15,990

Ownership & management

NameRoleSince
River City O[Cp Holdings LLC (organization)5%+ Direct Ownership Interest · 100%
JW River City LLC (organization)5%+ Indirect Ownership Interest · 50%
Yc River City LLC (organization)5%+ Indirect Ownership Interest · 50%
Emerald Healthcare LLC (organization)Administrator · NOT APPLICABLE
Evolve Therapy Services LLC (organization)Administrator · NOT APPLICABLE
Fish, Amy (individual)Administrator · NOT APPLICABLE
Fleischmann, David (individual)Administrator · NOT APPLICABLE
Franklin, Brenda (individual)Administrator · NOT APPLICABLE
Gopin, Brian (individual)Administrator · NOT APPLICABLE
Gregerson, Kelli (individual)Administrator · NOT APPLICABLE
Limestone Fiscal Services LLC (organization)Administrator · NOT APPLICABLE
Merch Pay INC (organization)Administrator · NOT APPLICABLE
Private Bancorp INC (organization)Administrator · NOT APPLICABLE
Sattar, Arif (individual)Administrator · NOT APPLICABLE
Saul N Friedman & Company (organization)Administrator · NOT APPLICABLE
Sobrilsky, Chris (individual)Administrator · NOT APPLICABLE
Wellsky Corporation (organization)Administrator · NOT APPLICABLE
Wichman, Jeri Jo (individual)Administrator · NOT APPLICABLE
Zimmet Healthcare Services Group LLC (organization)Administrator · NOT APPLICABLE
Emerald Healthcare LLC (organization)Operational/managerial Control · NOT APPLICABLE
Evolve Therapy Services LLC (organization)Operational/managerial Control · NOT APPLICABLE
Fish, Amy (individual)Operational/managerial Control · NOT APPLICABLE
Fleischmann, David (individual)Operational/managerial Control · NOT APPLICABLE
Franklin, Brenda (individual)Operational/managerial Control · NOT APPLICABLE
Gopin, Brian (individual)Operational/managerial Control · NOT APPLICABLE
Gregerson, Kelli (individual)Operational/managerial Control · NOT APPLICABLE
Limestone Fiscal Services LLC (organization)Operational/managerial Control · NOT APPLICABLE
Merch Pay INC (organization)Operational/managerial Control · NOT APPLICABLE
Private Bancorp INC (organization)Operational/managerial Control · NOT APPLICABLE
Sattar, Arif (individual)Operational/managerial Control · NOT APPLICABLE
Saul N Friedman & Company (organization)Operational/managerial Control · NOT APPLICABLE
Sobrilsky, Chris (individual)Operational/managerial Control · NOT APPLICABLE
Wellsky Corporation (organization)Operational/managerial Control · NOT APPLICABLE
Wichman, Jeri Jo (individual)Operational/managerial Control · NOT APPLICABLE
Zimmet Healthcare Services Group LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Emerald Nursing & Rehabilitation Mercy?

Emerald Nursing & Rehabilitation Mercy has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.8-star average in Nebraska.

How many beds does Emerald Nursing & Rehabilitation Mercy have?

It has 174 certified beds and cares for about 107 residents per day.

Has Emerald Nursing & Rehabilitation Mercy been fined?

Yes. CMS lists 4 penalties totaling $61,867 in the last three years.

Who owns Emerald Nursing & Rehabilitation Mercy?

It is part of Emerald Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Emerald Nursing & Rehabilitation Mercy?

(402) 397-1220. The facility is located at 7410 Mercy Road, Omaha, NE 68124.

Other nursing homes in Omaha

Compare all nursing homes in Omaha, NE →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.