Sunterra Springs Springfield

Nursing Home · Springfield, MO

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number265871

Contact & location

4935 S National Ave
Springfield, MO 65810
Greene County
Phone
(417) 720-8050
ZIP code
65810 – all care providers

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Facility details

Certified beds
38
Residents per day
37.4 (98% occupied)
Ownership
For profit - Limited Liability company
Legal name
Sunterra Springfield Oc LLC
Chain
Sunterra Springs (4 facilities, avg 3.8★)
Medicare certified since
August 23, 2018
Participates in
Medicare

CMS star ratings

Overall★★★★★ 4/5
State avg 2.5
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 2.2
Quality measures★★★★★ 5/5
State avg 2.7
Long-stay qualityNot rated
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.99 (state 3.43 · U.S. 3.86)
Registered nurses (RN)
1.20 (state 0.46 · U.S. 0.69)
Licensed practical nurses
0.78 (state 0.68 · U.S. 0.86)
Nurse aides
2.02 (state 2.29 · U.S. 2.32)
Weekend total
3.39 (state 3.02 · U.S. 3.42)
Nursing staff turnover
66.0 (state 56.0 · U.S. 45.8)%
RN turnover
50.0 (state 47.8 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
June 2, 2025
Health deficiencies (last cycle)
11.0 (state 11.5 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
27 health · 6 fire safety
DateCitationSeverityStatus
2025-06-02 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-07-17
2025-06-02 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-06-02 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-06
2025-06-02 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-07-09
2025-06-02 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F0678 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-06-02 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-06-02 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-06-02 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-06-02 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-06-02 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-06
2025-06-02 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-03-04 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-18
2024-08-05 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-19
2024-08-05 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-19
2023-11-09 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F0678 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-11-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-21
2023-09-12 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-11
2023-09-12 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-11
2021-07-29 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-10-20
2021-07-29 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-10-20
2021-07-29 Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
F0806 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-20

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

9 penalties in the last three years, including $36,696 in fines.

DateTypeAmount
2025-06-02Payment Denial4 days payment denial
2023-10-10Fine$4,587
2023-10-02Fine$4,587
2023-09-25Fine$4,587
2023-09-18Fine$4,587
2023-09-11Fine$4,587
2023-09-05Fine$4,587
2023-08-28Fine$4,587
2023-08-21Fine$4,587

Ownership & management

NameRoleSince
BV Pac Holdings LLC (organization)Administrator · NOT APPLICABLE
DLB Legacy LLC (organization)Administrator · NOT APPLICABLE
Kellogg, Deatrice (individual)Administrator · NOT APPLICABLE
Richardson, Eula (individual)Administrator · NOT APPLICABLE
RMC Enterprises LLC (organization)Administrator · NOT APPLICABLE
Rocky Mountain Care LLC (organization)Administrator · NOT APPLICABLE
RMC Enterprises LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Ball Ventures LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Ball, Allen (individual)Indirect Ownership Interest · NOT APPLICABLE
Ball, Connie (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerte, Nathan (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerter, Dee (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerter, Edward (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerter, Johnathan (individual)Indirect Ownership Interest · NOT APPLICABLE
BV Operations LLC. (organization)Indirect Ownership Interest · NOT APPLICABLE
BV Pac Holdings LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
DLB Legacy LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Rmce Operations LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Shrader, Richard (individual)Indirect Ownership Interest · NOT APPLICABLE
Bangerte, Nathan (individual)Managing Control - Governing Body · NOT APPLICABLE
Bangerter, Edward (individual)Managing Control - Governing Body · NOT APPLICABLE
Bangerter, Johnathan (individual)Managing Control - Governing Body · NOT APPLICABLE
Darby, Megan (individual)Managing Control - Governing Body · NOT APPLICABLE
Gatherum, Jason (individual)Managing Control - Governing Body · NOT APPLICABLE
Neves, Courtney (individual)Managing Control - Governing Body · NOT APPLICABLE
Snowball, Kelly (individual)Managing Control - Governing Body · NOT APPLICABLE
Gatherum, Jason (individual)Operational/managerial Control · NOT APPLICABLE
Kellogg, Deatrice (individual)Operational/managerial Control · NOT APPLICABLE
Richardson, Eula (individual)Operational/managerial Control · NOT APPLICABLE
Stevens, Gary (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Sunterra Springs Springfield?

Sunterra Springs Springfield has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Missouri.

How many beds does Sunterra Springs Springfield have?

It has 38 certified beds and cares for about 37 residents per day.

Has Sunterra Springs Springfield been fined?

Yes. CMS lists 9 penalties totaling $36,696 in the last three years.

Who owns Sunterra Springs Springfield?

It is part of Sunterra Springs and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Sunterra Springs Springfield?

(417) 720-8050. The facility is located at 4935 S National Ave, Springfield, MO 65810.

Other nursing homes in Springfield

Compare all nursing homes in Springfield, MO →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.