The Terrace at Crystal LLC

Special Focus Facility For profit - Limited Liability company

CMS certification number245289

CMS lists this nursing home as a Special Focus Facility – a facility with a persistent record of serious quality problems that is inspected more often.

Contact & location

3245 Vera Cruz Avenue North
Crystal, MN 55422
Hennepin County

Phone: (763) 971-6300
ZIP code: 55422 – all care providers

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Facility details

Certified beds: 85
Residents per day: 68.3 (80% occupied)
Ownership: For profit - Limited Liability company
Medicare certified since: November 1, 1984
Participates in: Medicare and Medicaid
Council: Resident council

CMS star ratings

OverallNot rated

State avg 3.2

Health inspectionsNot rated

State avg 2.8

StaffingNot rated

State avg 4.1

Quality measuresNot rated

State avg 3.1

Long-stay qualityNot rated

Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 4.78 (state 4.19 · U.S. 3.86)
Registered nurses (RN): 0.57 (state 1.06 · U.S. 0.69)
Licensed practical nurses: 1.06 (state 0.61 · U.S. 0.86)
Nurse aides: 3.15 (state 2.52 · U.S. 2.32)
Weekend total: 4.36 (state 3.71 · U.S. 3.42)
Nursing staff turnover: 34.7 (state 42.2 · U.S. 45.8)%
RN turnover: 57.1 (state 38.6 · U.S. 42.9)%
Administrators who left: 3 in the last year

Inspections

Last standard inspection: June 5, 2026
Health deficiencies (last cycle): 30.0 (state 7.0 · U.S. 9.3)
From complaints: 12
Citations on record (3 years): 74 health · 6 fire safety · includes immediate jeopardy

Date	Citation	Severity	Status
2026-06-05	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	J Immediate jeopardy to resident health or safety	Deficient, Provider has no plan of correction
2026-06-05	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	G Actual harm	Deficient, Provider has no plan of correction
2026-06-05	Ensure the activities program is directed by a qualified professional. F0680 · Quality of Life and Care Deficiencies	F No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. F0944 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Provide training in compliance and ethics. F0946 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Ensure that the resident and his/her doctor meet face-to-face at all required visits. F0712 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Keep all essential equipment working safely. F0908 · Environmental Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space. F0917 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Deficient, Provider has no plan of correction
2026-06-05	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection	C No actual harm, potential for minimal harm	Deficient, Provider has no plan of correction
2026-04-16	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-06
2026-04-16	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-06
2026-04-16	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-06
2026-03-19	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2026-05-09
2026-03-05	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-31
2026-03-05	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-03-31
2026-01-30	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-02-13
2026-01-21	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-02-13
2025-12-08	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	K Immediate jeopardy to resident health or safety	Corrected 2026-01-22
2025-12-08	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	K Immediate jeopardy to resident health or safety	Corrected 2026-02-20
2025-12-08	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	J Immediate jeopardy to resident health or safety	Corrected 2026-01-22
2025-12-08	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Ensure residents have reasonable access to and privacy in their use of communication methods. F0576 · Resident Rights Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies · complaint inspection	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. F0941 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-02-20
2025-12-08	Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. F0942 · Resident Rights Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. F0944 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Provide training in compliance and ethics. F0946 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Provide behavior health training consistent with the requirements and as determined by a facility assessment. F0949 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2026-01-22
2025-12-08	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2026-01-22

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

10 penalties in the last three years, including $80,370 in fines.

Date	Type	Amount
2025-12-08	Payment Denial	41 days payment denial
2024-08-30	Payment Denial	31 days payment denial
2024-08-06	Fine	$18,146
2024-03-27	Payment Denial	25 days payment denial
2024-03-27	Fine	$17,813
2024-01-22	Fine	$14,814
2024-01-08	Fine	$4,938
2024-01-02	Fine	$4,545
2023-12-11	Fine	$11,645
2023-11-06	Fine	$8,469

Ownership & management

Name	Role	Since
Katz, George (individual)	5%+ Direct Ownership Interest · 100%
Katz, George (individual)	Corporate Officer · NOT APPLICABLE
Merchant, Zenae (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

How many beds does The Terrace at Crystal LLC have?

It has 85 certified beds and cares for about 68 residents per day.

Has The Terrace at Crystal LLC been fined?

Yes. CMS lists 10 penalties totaling $80,370 in the last three years.

What is the phone number of The Terrace at Crystal LLC?

(763) 971-6300. The facility is located at 3245 Vera Cruz Avenue North, Crystal, MN 55422.

Other nursing homes in Crystal

Woodlake Healthcare and Rehabilitation Center Nursing Home · Crystal, MN · 188 beds ★★★

Compare all nursing homes in Crystal, MN →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.