The Willows At East Lansing

Nursing Home · East Lansing, MI

CMS overall rating 5/5 For profit - Corporation

CMS certification number235700

Contact & location

3500 Coolidge Road
East Lansing, MI 48823
Clinton County
Phone
(517) 203-4042
ZIP code
48823 – all care providers

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Facility details

Certified beds
65
Residents per day
61.8 (95% occupied)
Ownership
For profit - Corporation
Legal name
Trilogy Healthcare of Clinton LLC
Chain
Trilogy Health Services (123 facilities, avg 4.2★)
Medicare certified since
May 16, 2014
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community

CMS star ratings

Overall★★★★★ 5/5
State avg 3.1
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.6
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.86 (state 3.99 · U.S. 3.86)
Registered nurses (RN)
1.65 (state 0.78 · U.S. 0.69)
Licensed practical nurses
0.31 (state 0.88 · U.S. 0.86)
Nurse aides
1.90 (state 2.33 · U.S. 2.32)
Weekend total
3.25 (state 3.50 · U.S. 3.42)
Nursing staff turnover
30.0 (state 44.1 · U.S. 45.8)%
RN turnover
10.5 (state 39.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
January 8, 2026
Health deficiencies (last cycle)
9.0 (state 10.1 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
30 health · 8 fire safety
DateCitationSeverityStatus
2026-03-20 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-31
2026-03-20 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-31
2026-01-08 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2026-01-08 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2026-01-08 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2026-01-08 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2026-01-08 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2026-01-08 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2026-01-08 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-28
2024-10-17 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-13
2024-10-17 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-11
2024-10-17 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-13
2024-10-17 Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
F0740 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-11
2024-10-17 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-11
2024-10-17 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-11
2024-10-17 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-11-11
2024-10-17 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-11-11
2024-07-05 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-22
2024-07-05 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-22
2023-09-20 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31
2023-09-20 Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
F0847 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-31

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Continental Merger Sub LLC (organization)5%+ Indirect Ownership Interest
Northstar Healthcare Income INC (organization)5%+ Indirect Ownership Interest
Northstar Healthcare Income Operating Partnership LP (organization)5%+ Indirect Ownership Interest
Trilogy Holdings Nt-Hci, LLC (organization)5%+ Indirect Ownership Interest
Keybank National Association (organization)5%+ Mortgage Interest · NOT APPLICABLE
Barney, Leigh (individual)Corporate Officer · NOT APPLICABLE
Bryant, William (individual)Corporate Officer · NOT APPLICABLE
Bufford, Randall (individual)Corporate Officer · NOT APPLICABLE
Conner, Gregory (individual)Corporate Officer · NOT APPLICABLE
Davis, David (individual)Corporate Officer · NOT APPLICABLE
Prosky, Danny (individual)Corporate Officer · NOT APPLICABLE
Streiff, Mathieu (individual)Corporate Officer · NOT APPLICABLE
Ermiger, Joseph (individual)Operational/managerial Control · NOT APPLICABLE
Trilogy Management Services LLC (organization)Operational/managerial Control · NOT APPLICABLE
Corbin, Kathy (individual)W-2 Managing Employee · NOT APPLICABLE
Fightmaster, Lisa (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of The Willows At East Lansing?

The Willows At East Lansing has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.

How many beds does The Willows At East Lansing have?

It has 65 certified beds and cares for about 62 residents per day.

Has The Willows At East Lansing been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns The Willows At East Lansing?

It is part of Trilogy Health Services and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of The Willows At East Lansing?

(517) 203-4042. The facility is located at 3500 Coolidge Road, East Lansing, MI 48823.

Other nursing homes in East Lansing

Compare all nursing homes in East Lansing, MI →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.