Massachusetts Veterans Home at Holyoke

Nursing Home · Holyoke, MA

Government - State

CMS certification number225786

Contact & location

110 Cherry Street
Holyoke, MA 01040
Hampden County
Phone
(413) 552-4737
ZIP code
01040 – all care providers

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Facility details

Certified beds
128
Residents per day
113.1 (88% occupied)
Ownership
Government - State
Legal name
The Commonwealth of Massachusetts
Medicare certified since
April 14, 2025
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

OverallNot rated
State avg 3.0
Health inspectionsNot rated
State avg 3.0
StaffingNot rated
State avg 3.1
Quality measuresNot rated
State avg 3.3
Long-stay qualityNot rated
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
8.21 (state 3.86 · U.S. 3.86)
Registered nurses (RN)
2.55 (state 0.65 · U.S. 0.69)
Licensed practical nurses
0.86 (state 0.95 · U.S. 0.86)
Nurse aides
4.80 (state 2.26 · U.S. 2.32)
Weekend total
7.32 (state 3.48 · U.S. 3.42)
Nursing staff turnover
—
RN turnover
—

Inspections

Last standard inspection
February 28, 2025
Health deficiencies (last cycle)
—
Citations on record (3 years)
6 health · 0 fire safety
DateCitationSeverityStatus
2025-02-28 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-04-14
2025-02-28 Ensure that paid feeding assistants have the training they need.
F0948 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-04-14
2025-02-28 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-14
2025-02-28 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-14
2025-02-28 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-14
2025-02-28 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-14

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Dietzen, Diane (individual)Administrator · NOT APPLICABLE
Lazo, Michael (individual)Administrator · NOT APPLICABLE
Santiago, Jon (individual)Administrator · NOT APPLICABLE
The Commonwealth of Massachusetts (organization)Administrator · NOT APPLICABLE
Dietzen, Diane (individual)Operational/managerial Control · NOT APPLICABLE
Lazo, Michael (individual)Operational/managerial Control · NOT APPLICABLE
Santiago, Jon (individual)Operational/managerial Control · NOT APPLICABLE
The Commonwealth of Massachusetts (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

How many beds does Massachusetts Veterans Home at Holyoke have?

It has 128 certified beds and cares for about 113 residents per day.

Has Massachusetts Veterans Home at Holyoke been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Massachusetts Veterans Home at Holyoke?

(413) 552-4737. The facility is located at 110 Cherry Street, Holyoke, MA 01040.

Other nursing homes in Holyoke

Compare all nursing homes in Holyoke, MA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.