Life Care Center of Wilbraham

CMS star ratings

Overall★★★★★ 4/5

State avg 3.0

Health inspections★★★★★ 3/5

State avg 3.0

Staffing★★★★★ 4/5

State avg 3.1

Quality measures★★★★★ 5/5

State avg 3.3

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.83 (state 3.86 · U.S. 3.86)
Registered nurses (RN): 0.70 (state 0.65 · U.S. 0.69)
Licensed practical nurses: 0.78 (state 0.95 · U.S. 0.86)
Nurse aides: 2.35 (state 2.26 · U.S. 2.32)
Weekend total: 3.43 (state 3.48 · U.S. 3.42)
Nursing staff turnover: 33.9 (state 38.2 · U.S. 45.8)%
RN turnover: 32.0 (state 42.6 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: March 12, 2025
Health deficiencies (last cycle): 14.0 (state 7.2 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 33 health · 2 fire safety

Date	Citation	Severity	Status
2025-03-12	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-04-09
2025-03-12	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies	B No actual harm, potential for minimal harm	Corrected 2025-04-09
2023-12-15	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-31
2023-12-15	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	C No actual harm, potential for minimal harm	Corrected 2024-01-31
2022-05-13	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16
2022-05-13	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-06-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Elder, Ann Maria (individual)	Administrator · NOT APPLICABLE
Life Care Affiliates II (organization)	Administrator · NOT APPLICABLE
Life Care Centers of America, INC. (organization)	Administrator · NOT APPLICABLE
Lopata, Dennis (individual)	Administrator · NOT APPLICABLE
Preston, Forrest (individual)	Administrator · NOT APPLICABLE
Wilbraham Medical Investors LP (organization)	Administrator · NOT APPLICABLE
Cross, Cindy (individual)	Corporate Officer · NOT APPLICABLE
Henry, Terry (individual)	Corporate Officer · NOT APPLICABLE
Lay, Lisa (individual)	Corporate Officer · NOT APPLICABLE
Swanker, Richard (individual)	Corporate Officer · NOT APPLICABLE
Thurmond, Joan (individual)	Corporate Officer · NOT APPLICABLE
Life Care Affiliates II (organization)	General Partnership Interest · NOT APPLICABLE
Developers Investment Company INC (organization)	Indirect Ownership Interest · NOT APPLICABLE
Preston, Forrest (individual)	Limited Partnership Interest · NOT APPLICABLE
Long, Zofia (individual)	Managing Control - Governing Body · NOT APPLICABLE
Lopata, Dennis (individual)	Managing Control - Governing Body · NOT APPLICABLE
Sparks, Joseph (individual)	Managing Control - Governing Body · NOT APPLICABLE
Developers Investment Company INC (organization)	Operational/managerial Control · NOT APPLICABLE
Elder, Ann Maria (individual)	Operational/managerial Control · NOT APPLICABLE
Fletcher, Todd (individual)	Operational/managerial Control · NOT APPLICABLE
Life Care Affiliates II (organization)	Operational/managerial Control · NOT APPLICABLE
Life Care Centers of America, INC. (organization)	Operational/managerial Control · NOT APPLICABLE
Long, Zofia (individual)	Operational/managerial Control · NOT APPLICABLE
Lopata, Dennis (individual)	Operational/managerial Control · NOT APPLICABLE
Preston, Aubrey (individual)	Operational/managerial Control · NOT APPLICABLE
Sparks, Joseph (individual)	Operational/managerial Control · NOT APPLICABLE
Wilbraham Medical Investors LP (organization)	Operational/managerial Control · NOT APPLICABLE
Ziegler, James (individual)	Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Life Care Center of Wilbraham?

Life Care Center of Wilbraham has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does Life Care Center of Wilbraham have?

It has 123 certified beds and cares for about 115 residents per day.

Has Life Care Center of Wilbraham been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Life Care Center of Wilbraham?

It is part of Life Care Centers of America and is classified as for profit - partnership. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Life Care Center of Wilbraham?

(413) 596-3111. The facility is located at 2399 Boston Road, Wilbraham, MA 01095.

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Contact & location

Facility details