Penacook Place, Inc

Nursing Home · Haverhill, MA

CMS overall rating 4/5 Non profit - Church related

CMS certification number225376

Contact & location

150 Water Street
Haverhill, MA 01830
Essex County
Phone
(978) 374-0707
ZIP code
01830 – all care providers

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Facility details

Certified beds
160
Residents per day
101.8 (64% occupied)
Ownership
Non profit - Church related
Legal name
Penacook Place, INC.
Chain
Covenant Health (8 facilities, avg 3.0★)
Medicare certified since
July 1, 1990
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.0
Health inspections★★★★★ 4/5
State avg 3.0
Staffing★★★★★ 4/5
State avg 3.1
Quality measures★★★★★ 3/5
State avg 3.3
Long-stay quality★★★★★ 3/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.76 (state 3.86 · U.S. 3.86)
Registered nurses (RN)
0.64 (state 0.65 · U.S. 0.69)
Licensed practical nurses
0.79 (state 0.95 · U.S. 0.86)
Nurse aides
2.32 (state 2.26 · U.S. 2.32)
Weekend total
3.63 (state 3.48 · U.S. 3.42)
Nursing staff turnover
39.0 (state 38.2 · U.S. 45.8)%
RN turnover
30.8 (state 42.6 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
June 4, 2025
Health deficiencies (last cycle)
2.0 (state 7.2 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
26 health · 25 fire safety · includes actual harm
DateCitationSeverityStatus
2026-01-20 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-14
2026-01-20 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-06
2025-04-29 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-03-20
2024-05-08 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-24
2024-05-08 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-24
2024-05-08 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-24
2024-05-08 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-24
2024-05-08 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-24
2023-12-12 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-11
2023-03-20 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-12
2023-03-20 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-12
2023-03-20 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-12
2023-03-20 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-12
2023-03-20 Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
F0744 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Provide or get specialized rehabilitative services as required for a resident.
F0825 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-04-30
2023-03-20 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2023-04-30

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $10,868 in fines.

DateTypeAmount
2025-04-29Fine$10,868

Ownership & management

NameRoleSince
Bell, Michael (individual)Corporate Director · NOT APPLICABLE
Delaney, John (individual)Corporate Officer · NOT APPLICABLE
Masys, Caitlin (individual)Corporate Officer · NOT APPLICABLE
Mortimer, Thomas (individual)Corporate Officer · NOT APPLICABLE
Riopelle, Judithann (individual)Corporate Officer · NOT APPLICABLE
Sarro, John (individual)Corporate Officer · NOT APPLICABLE
Shaw, Gregory (individual)Corporate Officer · NOT APPLICABLE
Castillo, Nicole (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Penacook Place, Inc?

Penacook Place, Inc has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does Penacook Place, Inc have?

It has 160 certified beds and cares for about 102 residents per day.

Has Penacook Place, Inc been fined?

Yes. CMS lists 1 penalty totaling $10,868 in the last three years.

Who owns Penacook Place, Inc?

It is part of Covenant Health and is classified as non profit - church related. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Penacook Place, Inc?

(978) 374-0707. The facility is located at 150 Water Street, Haverhill, MA 01830.

Other nursing homes in Haverhill

Compare all nursing homes in Haverhill, MA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.