Charlene Manor Extended Care Facility

Nursing Home · Greenfield, MA

CMS overall rating 2/5 Non profit - Corporation

CMS certification number225304

Contact & location

130 Colrain Road
Greenfield, MA 01301
Franklin County
Phone
(413) 774-3724
ZIP code
01301 – all care providers

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Facility details

Certified beds
123
Residents per day
115.4 (94% occupied)
Ownership
Non profit - Corporation
Legal name
Greenfield Management Systems INC
Chain
Integritus Healthcare (14 facilities, avg 2.8★)
Medicare certified since
November 22, 1988
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.0
Health inspections★★★★★ 2/5
State avg 3.0
Staffing★★★★★ 3/5
State avg 3.1
Quality measures★★★★★ 3/5
State avg 3.3
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.75 (state 3.86 · U.S. 3.86)
Registered nurses (RN)
0.58 (state 0.65 · U.S. 0.69)
Licensed practical nurses
0.93 (state 0.95 · U.S. 0.86)
Nurse aides
2.24 (state 2.26 · U.S. 2.32)
Weekend total
3.27 (state 3.48 · U.S. 3.42)
Nursing staff turnover
50.7 (state 38.2 · U.S. 45.8)%
RN turnover
40.9 (state 42.6 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
February 26, 2026
Health deficiencies (last cycle)
1.0 (state 7.2 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
47 health · 5 fire safety · includes actual harm
DateCitationSeverityStatus
2026-02-26 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2026-03-13
2025-05-06 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-30
2025-03-12 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-11
2024-11-06 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2024-12-26
2024-11-06 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide appropriate foot care.
F0687 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-26
2024-11-06 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2024-12-26
2024-11-06 Assess the resident when there is a significant change in condition
F0637 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-12-26
2024-11-06 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-12-26
2024-06-28 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-08-10
2024-06-28 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-08-10
2023-12-13 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-27
2023-12-13 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-27
2023-12-13 Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-27
2023-09-18 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Provide care or services that was trauma informed and/or culturally competent.
F0699 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-04
2023-09-18 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2023-11-04

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

4 penalties in the last three years, including $127,926 in fines.

DateTypeAmount
2026-02-26Fine$28,560
2024-11-06Fine$52,192
2024-06-28Fine$37,001
2023-09-18Fine$10,173

Ownership & management

NameRoleSince
Cec Management Systems INC (organization)5%+ Direct Ownership Interest · 100%
Integritus Healthcare INC (organization)5%+ Indirect Ownership Interest
Integritus Healthcare Management Services INC (organization)5%+ Indirect Ownership Interest
Bragdon, Tricia (individual)Administrator · NOT APPLICABLE
Cec Management Systems INC (organization)Administrator · NOT APPLICABLE
Gingras, Marcie Jo (individual)Administrator · NOT APPLICABLE
Integritus Healthcare Management Services INC (organization)Administrator · NOT APPLICABLE
Jones, William (individual)Administrator · NOT APPLICABLE
Resnevic, Kathryn (individual)Administrator · NOT APPLICABLE
Straznitskas, Robert (individual)Administrator · NOT APPLICABLE
Whitcomb, Winthrop (individual)Administrator · NOT APPLICABLE
Bragdon, Tricia (individual)Corporate Director · NOT APPLICABLE
Jones, William (individual)Corporate Director · NOT APPLICABLE
Resnevic, Kathryn (individual)Corporate Director · NOT APPLICABLE
Gingras, Marcie Jo (individual)Corporate Officer · NOT APPLICABLE
Jones, William (individual)Corporate Officer · NOT APPLICABLE
Cec Management Systems INC (organization)Operational/managerial Control · NOT APPLICABLE
Gingras, Marcie Jo (individual)Operational/managerial Control · NOT APPLICABLE
Integritus Healthcare Management Services INC (organization)Operational/managerial Control · NOT APPLICABLE
Jones, William (individual)Operational/managerial Control · NOT APPLICABLE
Straznitskas, Robert (individual)Operational/managerial Control · NOT APPLICABLE
Whitcomb, Winthrop (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Charlene Manor Extended Care Facility?

Charlene Manor Extended Care Facility has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does Charlene Manor Extended Care Facility have?

It has 123 certified beds and cares for about 115 residents per day.

Has Charlene Manor Extended Care Facility been fined?

Yes. CMS lists 4 penalties totaling $127,926 in the last three years.

Who owns Charlene Manor Extended Care Facility?

It is part of Integritus Healthcare and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Charlene Manor Extended Care Facility?

(413) 774-3724. The facility is located at 130 Colrain Road, Greenfield, MA 01301.

Other nursing homes in Greenfield

Compare all nursing homes in Greenfield, MA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.