Webster Manor Rehabilitation & Health Care Center

CMS star ratings

Overall★★★★★ 2/5

State avg 3.0

Health inspections★★★★★ 2/5

State avg 3.0

Staffing★★★★★ 2/5

State avg 3.1

Quality measures★★★★★ 3/5

State avg 3.3

Long-stay quality★★★★★ 3/5

Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.27 (state 3.86 · U.S. 3.86)
Registered nurses (RN): 0.63 (state 0.65 · U.S. 0.69)
Licensed practical nurses: 0.75 (state 0.95 · U.S. 0.86)
Nurse aides: 1.89 (state 2.26 · U.S. 2.32)
Weekend total: 2.80 (state 3.48 · U.S. 3.42)
Nursing staff turnover: 41.4 (state 38.2 · U.S. 45.8)%
RN turnover: 31.6 (state 42.6 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: April 10, 2025
Health deficiencies (last cycle): 16.0 (state 7.2 · U.S. 9.3)
From complaints: 3
Citations on record (3 years): 42 health · 21 fire safety

Date	Citation	Severity	Status
2026-05-12	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-06-10
2026-05-12	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-06-10
2026-02-10	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-02-04
2025-04-10	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. F0744 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Have a policy regarding use and storage of foods brought to residents by family and other visitors. F0813 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2025-04-10	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-05-25
2024-03-01	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-04-17
2024-03-01	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-04-12
2024-03-01	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-03-28
2024-03-01	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-03-01	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-04-05
2024-03-01	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	B No actual harm, potential for minimal harm	Corrected 2024-04-01
2024-03-01	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies	B No actual harm, potential for minimal harm	Corrected 2024-03-27
2022-10-05	Perform COVID19 testing on residents and staff. F0886 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Provide for the safe, appropriate administration of IV fluids for a resident when needed. F0694 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16
2022-10-05	Report COVID19 data to residents and families. F0885 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-11-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Athena Health Care Systems Ma III LLC (organization)	5%+ Direct Ownership Interest · 100%
Chakalos-Santilli, Valerie (individual)	5%+ Indirect Ownership Interest · 6%
Mosier, Michael (individual)	5%+ Indirect Ownership Interest · 7%
Santilli, Lawrence (individual)	5%+ Indirect Ownership Interest · 62%
Santilli, Lawrence (individual)	Corporate Officer · NOT APPLICABLE
Athena Health Care Associates, INC. (organization)	Operational/managerial Control · NOT APPLICABLE
Curtis, Diane (individual)	W-2 Managing Employee · NOT APPLICABLE
Kaufman, Danielle (individual)	W-2 Managing Employee · NOT APPLICABLE
Mosier, Michael (individual)	W-2 Managing Employee · NOT APPLICABLE
Rezendes, Lorrie (individual)	W-2 Managing Employee · NOT APPLICABLE
Senra, Priscilla (individual)	W-2 Managing Employee · NOT APPLICABLE
Whitcraft, Carly (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Webster Manor Rehabilitation & Health Care Center?

Webster Manor Rehabilitation & Health Care Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does Webster Manor Rehabilitation & Health Care Center have?

It has 135 certified beds and cares for about 122 residents per day.

Has Webster Manor Rehabilitation & Health Care Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Webster Manor Rehabilitation & Health Care Center?

It is part of Athena Healthcare Systems and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Webster Manor Rehabilitation & Health Care Center?

(508) 949-0644. The facility is located at 745 School Street, Webster, MA 01570.

Other nursing homes in Webster

Brookside Rehabilitation and Healthcare Center Nursing Home · Webster, MA · 81 beds ★★
Lanessa Extended Care Nursing Home · Webster, MA · 96 beds ★

Compare all nursing homes in Webster, MA →

Contact & location

Facility details