Complete Care at Multi Medical Center LLC

Nursing Home · Towson, MD

CMS overall rating 5/5 For profit - Limited Liability company

CMS certification number215096

Contact & location

7700 York Road
Towson, MD 21204
Baltimore County
Phone
(410) 821-5500
ZIP code
21204 – all care providers

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Facility details

Certified beds
118
Residents per day
105.8 (90% occupied)
Ownership
For profit - Limited Liability company
Chain
Complete Care (85 facilities, avg 3.1★)
Medicare certified since
June 1, 1974
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.1
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 3.2
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.07 (state 3.87 · U.S. 3.86)
Registered nurses (RN)
0.97 (state 0.84 · U.S. 0.69)
Licensed practical nurses
1.14 (state 0.91 · U.S. 0.86)
Nurse aides
1.95 (state 2.12 · U.S. 2.32)
Weekend total
3.70 (state 3.47 · U.S. 3.42)
Nursing staff turnover
36.4 (state 40.2 · U.S. 45.8)%
RN turnover
40.7 (state 38.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 2, 2026
Health deficiencies (last cycle)
12.0 (state 17.5 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
34 health · 18 fire safety
DateCitationSeverityStatus
2026-03-02 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-19
2026-03-02 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2026-03-19
2024-11-08 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Honor the resident's right to organize and participate in resident/family groups in the facility.
F0565 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 The resident has the right to receive notices in a format and a language he or she understands.
F0574 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-08 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2019-08-23 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Honor the resident's right to organize and participate in resident/family groups in the facility.
F0565 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20
2019-08-23 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-09-20

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
PC MD Opcos LLC (organization)5%+ Direct Ownership Interest · 100%
PC Wta Opco Holdco LLC (organization)5%+ Indirect Ownership Interest
SMS 2021 Trust (organization)5%+ Indirect Ownership Interest
Welltower Op, LLC (organization)5%+ Security Interest · NOT APPLICABLE
Aurora Guardian Holdco IV Co-Borrower, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Holdco IV Mezz Borrower, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Holdco IV, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian IV Realty, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Partners M7 LLC (organization)Administrator · NOT APPLICABLE
J & R Family Investments, LLC (organization)Administrator · NOT APPLICABLE
J&R M7 Family Investments LLC (organization)Administrator · NOT APPLICABLE
L Friedman 2018 Family Trust (organization)Administrator · NOT APPLICABLE
L Friedman Family Holdings LLC (organization)Administrator · NOT APPLICABLE
Landau Family Investment Trust (organization)Administrator · NOT APPLICABLE
M Friedman 2018 Family Trust (organization)Administrator · NOT APPLICABLE
Mansfield, Melissa (individual)Administrator · NOT APPLICABLE
Odachowski, Stacie (individual)Administrator · NOT APPLICABLE
Ogunmuyiwa, Caroline (individual)Administrator · NOT APPLICABLE
PC Wta Acquisition LLC (organization)Administrator · NOT APPLICABLE
PC Wta M7 LLC (organization)Administrator · NOT APPLICABLE
Peace Capital Holdings LLC (organization)Administrator · NOT APPLICABLE
Rizqui, Ibrahim (individual)Administrator · NOT APPLICABLE
SMS 2021 Trust (organization)Administrator · NOT APPLICABLE
Voorhees Center NJ Owner LLC (organization)Administrator · NOT APPLICABLE
Welltower Op, LLC (organization)Administrator · NOT APPLICABLE
Stein, Shalom (individual)Corporate Officer · NOT APPLICABLE
Stein, Shalom (individual)Indirect Ownership Interest · NOT APPLICABLE
Stein, Shalom (individual)Managing Control - Governing Body · NOT APPLICABLE
Cox, Vickie (individual)Operational/managerial Control · NOT APPLICABLE
Mansfield, Melissa (individual)Operational/managerial Control · NOT APPLICABLE
Odachowski, Stacie (individual)Operational/managerial Control · NOT APPLICABLE
Rizqui, Ibrahim (individual)Operational/managerial Control · NOT APPLICABLE
Silverberg, Nisanel (individual)Operational/managerial Control · NOT APPLICABLE
Stein, Shalom (individual)Trustee Of The Snf · NOT APPLICABLE

Frequently asked questions

What is the rating of Complete Care at Multi Medical Center LLC?

Complete Care at Multi Medical Center LLC has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Maryland.

How many beds does Complete Care at Multi Medical Center LLC have?

It has 118 certified beds and cares for about 106 residents per day.

Has Complete Care at Multi Medical Center LLC been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Complete Care at Multi Medical Center LLC?

It is part of Complete Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Complete Care at Multi Medical Center LLC?

(410) 821-5500. The facility is located at 7700 York Road, Towson, MD 21204.

Other nursing homes in Towson

Compare all nursing homes in Towson, MD →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.