Evergreen Crossing and the Lofts

Nursing Home · Indianapolis, IN

CMS overall rating 2/5 For profit - Corporation

CMS certification number155826

Contact & location

5404 Georgetown Road
Indianapolis, IN 46254
Marion County
Phone
(317) 291-5404
ZIP code
46254 – all care providers

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Facility details

Certified beds
109
Residents per day
93.5 (86% occupied)
Ownership
For profit - Corporation
Legal name
Hancock Regional Hospital
Chain
Communicare Health (110 facilities, avg 3.2★)
Medicare certified since
December 11, 2014
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.1
Health inspections★★★★★ 1/5
State avg 2.8
Staffing★★★★★ 2/5
State avg 2.5
Quality measures★★★★★ 5/5
State avg 4.1
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.55 (state 3.68 · U.S. 3.86)
Registered nurses (RN)
0.41 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.94 (state 0.78 · U.S. 0.86)
Nurse aides
2.19 (state 2.23 · U.S. 2.32)
Weekend total
3.16 (state 3.24 · U.S. 3.42)
Nursing staff turnover
52.7 (state 45.9 · U.S. 45.8)%
RN turnover
75.0 (state 40.3 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
April 17, 2026
Health deficiencies (last cycle)
18.0 (state 7.2 · U.S. 9.3)
From complaints
11
Citations on record (3 years)
33 health · 16 fire safety · includes actual harm
DateCitationSeverityStatus
2026-04-17 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-17 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-17 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-17 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-17 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-17 Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
F0744 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-17 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-02-02 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Past Non-Compliance
2026-02-02 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Past Non-Compliance
2025-12-31 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-06
2025-12-31 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-06
2025-11-14 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Past Non-Compliance
2025-11-14 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Past Non-Compliance
2025-08-11 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-30
2025-08-11 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-30
2025-08-11 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-30
2025-08-11 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-30
2025-08-11 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-30
2025-02-28 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2025-02-28 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2025-02-28 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2025-02-28 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2025-02-28 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2025-02-28 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-25
2024-11-15 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-23
2024-11-15 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-23
2024-03-06 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
F0661 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-11
2024-02-07 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-28
2023-12-15 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16
2023-12-15 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16
2023-12-15 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16
2023-12-15 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16
2023-12-15 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Hancock Regional Hospital (organization)5%+ Direct Ownership Interest · 100%
Georgetown MGT Co LLC (organization)Administrator · NOT APPLICABLE
Mustaklem, Marwan (individual)Administrator · NOT APPLICABLE
Omega Healthcare Investors INC (organization)Administrator · NOT APPLICABLE
Omg in Mstr Lsco LLC (organization)Administrator · NOT APPLICABLE
Spall, Amanda (individual)Administrator · NOT APPLICABLE
Georgetown MGT Co LLC (organization)Operational/managerial Control · NOT APPLICABLE
Long, Steven (individual)Operational/managerial Control · NOT APPLICABLE
Mustaklem, Marwan (individual)Operational/managerial Control · NOT APPLICABLE
Odenthal, Richard (individual)Operational/managerial Control · NOT APPLICABLE
Spall, Amanda (individual)Operational/managerial Control · NOT APPLICABLE
Bond, Maria (individual)Trustee Of The Snf · NOT APPLICABLE
Clark, Timothy (individual)Trustee Of The Snf · NOT APPLICABLE
Daugherty, Joshua (individual)Trustee Of The Snf · NOT APPLICABLE
Felker, Dean (individual)Trustee Of The Snf · NOT APPLICABLE
Joyner, Sara (individual)Trustee Of The Snf · NOT APPLICABLE
Willard, Lacey (individual)Trustee Of The Snf · NOT APPLICABLE
Wilson, Roy (individual)Trustee Of The Snf · NOT APPLICABLE

Frequently asked questions

What is the rating of Evergreen Crossing and the Lofts?

Evergreen Crossing and the Lofts has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Indiana.

How many beds does Evergreen Crossing and the Lofts have?

It has 109 certified beds and cares for about 94 residents per day.

Has Evergreen Crossing and the Lofts been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Evergreen Crossing and the Lofts?

It is part of Communicare Health and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Evergreen Crossing and the Lofts?

(317) 291-5404. The facility is located at 5404 Georgetown Road, Indianapolis, IN 46254.

Other nursing homes in Indianapolis

Compare all nursing homes in Indianapolis, IN →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.