Willows of Richmond

Nursing Home · Richmond, IN

CMS overall rating 2/5 Government - County

CMS certification number155228

Contact & location

2070 Chester Blvd
Richmond, IN 47374
Wayne County
Phone
(765) 962-3543
ZIP code
47374 – all care providers

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Facility details

Certified beds
87
Residents per day
62.3 (72% occupied)
Ownership
Government - County
Legal name
Henry County Memorial Hospital
Medicare certified since
January 1, 1984
Participates in
Medicare and Medicaid

CMS star ratings

Overall★★★★★ 2/5
State avg 3.1
Health inspections★★★★★ 2/5
State avg 2.8
Staffing★★★★★ 2/5
State avg 2.5
Quality measures★★★★★ 2/5
State avg 4.1
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.16 (state 3.68 · U.S. 3.86)
Registered nurses (RN)
0.35 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.84 (state 0.78 · U.S. 0.86)
Nurse aides
1.98 (state 2.23 · U.S. 2.32)
Weekend total
2.45 (state 3.24 · U.S. 3.42)
Nursing staff turnover
35.8 (state 45.9 · U.S. 45.8)%
RN turnover
20.0 (state 40.3 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
May 30, 2025
Health deficiencies (last cycle)
6.0 (state 7.2 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
21 health · 14 fire safety
DateCitationSeverityStatus
2025-10-15 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-21
2025-05-30 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-06-11
2025-05-30 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-12
2025-05-30 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-12
2025-05-30 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-12
2025-05-30 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-12
2025-01-03 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-17
2024-06-18 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-01
2024-04-19 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-05-08
2024-04-19 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-08
2024-04-19 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-08
2024-04-19 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-08
2024-04-19 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-05-08
2024-01-18 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-01-29
2024-01-18 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-01-29
2024-01-18 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-29
2024-01-18 Dispose of garbage and refuse properly.
F0814 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-29
2023-03-17 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-21
2023-03-17 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-21
2023-03-17 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-21
2023-03-17 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-21

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Henry County Memorial Hospital (organization)5%+ Direct Ownership Interest · 100%
Frankel, Israel (individual)Administrator · NOT APPLICABLE
Goodwin, Merry (individual)Administrator · NOT APPLICABLE
Reis, James (individual)Administrator · NOT APPLICABLE
Richmond in Operating Company, LLC (organization)Administrator · NOT APPLICABLE
Dynes, Sheldon (individual)Corporate Director · NOT APPLICABLE
Pidgeon, John (individual)Corporate Director · NOT APPLICABLE
Shore, Marion (individual)Corporate Director · NOT APPLICABLE
Ware, Deborah (individual)Corporate Director · NOT APPLICABLE
Ring, Brian (individual)Corporate Officer · NOT APPLICABLE
Frankel, Israel (individual)Operational/managerial Control · NOT APPLICABLE
Goodwin, Merry (individual)Operational/managerial Control · NOT APPLICABLE
Reis, James (individual)Operational/managerial Control · NOT APPLICABLE
Richmond in Operating Company, LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Willows of Richmond?

Willows of Richmond has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Indiana.

How many beds does Willows of Richmond have?

It has 87 certified beds and cares for about 62 residents per day.

Has Willows of Richmond been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Willows of Richmond?

(765) 962-3543. The facility is located at 2070 Chester Blvd, Richmond, IN 47374.

Other nursing homes in Richmond

Compare all nursing homes in Richmond, IN →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.