Arc at Normal
Nursing Home · Normal, IL
CMS certification number145732
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
509 North AdelaideNormal, IL 61761
Mc Lean County
- Phone
- (309) 452-7468
- ZIP code
- 61761 – all care providers
Facility details
- Certified beds
- 141
- Residents per day
- 113.9 (81% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Arc at Normal LLC
- Chain
- Arcadia Care (25 facilities, avg 1.3★)
- Medicare certified since
- August 1, 1992
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 2.81 (state 3.45 · U.S. 3.86)
- Registered nurses (RN)
- 0.54 (state 0.72 · U.S. 0.69)
- Licensed practical nurses
- 0.49 (state 0.64 · U.S. 0.86)
- Nurse aides
- 1.77 (state 2.09 · U.S. 2.32)
- Weekend total
- 2.68 (state 3.08 · U.S. 3.42)
- Nursing staff turnover
- 40.0 (state 44.5 · U.S. 45.8)%
- RN turnover
- 30.8 (state 41.8 · U.S. 42.9)%
Inspections
- Last standard inspection
- February 21, 2025
- Health deficiencies (last cycle)
- 22.0 (state 12.5 · U.S. 9.3)
- From complaints
- 17
- Citations on record (3 years)
- 69 health · 11 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-06-23 |
| 2026-06-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-23 |
| 2026-06-11 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-26 |
| 2026-05-14 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-19 |
| 2026-03-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-13 |
| 2026-02-05 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-02-05 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-02-05 | Protect each resident from the wrongful use of the resident's belongings or money. F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-02-05 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2026-02-05 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-23 |
| 2025-12-09 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-19 |
| 2025-09-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-29 |
| 2025-09-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-29 |
| 2025-09-05 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-09-05 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-12 |
| 2025-09-05 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-14 |
| 2025-06-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-26 |
| 2025-06-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-06-14 |
| 2025-06-13 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-06-14 |
| 2025-05-27 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-03 |
| 2025-05-27 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-03 |
| 2025-05-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-05-23 |
| 2025-05-20 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-02 |
| 2025-05-12 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-15 |
| 2025-02-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-03-10 |
| 2025-02-21 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-03-12 |
| 2025-02-21 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-02-25 |
| 2025-02-21 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-07 |
| 2025-02-21 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-24 |
| 2025-02-21 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-10 |
| 2024-12-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-13 |
| 2024-06-27 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-07-08 |
| 2024-06-27 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-08 |
| 2024-04-30 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-06 |
| 2024-02-01 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-08 |
| 2024-01-25 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2024-01-25 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2024-01-25 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2024-01-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2024-01-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2024-01-25 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2024-01-25 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-30 |
| 2023-11-11 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. F0694 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2023-11-16 |
| 2023-11-11 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-11-11 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-11-11 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-08-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-25 |
| 2023-08-10 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-08-29 |
| 2023-08-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-29 |
| 2023-08-10 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-29 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
4 penalties in the last three years, including $62,192 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-05-12 | Payment Denial | 12 days payment denial |
| 2025-02-21 | Payment Denial | 10 days payment denial |
| 2025-02-21 | Fine | $51,701 |
| 2023-11-11 | Fine | $10,491 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| 509 N Adelaide ST, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aperion Care Exec Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Arcadia Care Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Christensen, Karen (individual) | Administrator · NOT APPLICABLE | |
| Curis Services LLC (organization) | Administrator · NOT APPLICABLE | |
| David a Berkowitz Delta Trust (organization) | Administrator · NOT APPLICABLE | |
| David A. Berkowitz Revocable Trust (organization) | Administrator · NOT APPLICABLE | |
| Declaration of Trust of Yosef Meystel (organization) | Administrator · NOT APPLICABLE | |
| Houston, Brandon (individual) | Administrator · NOT APPLICABLE | |
| Lau, Daniel (individual) | Administrator · NOT APPLICABLE | |
| McClure, Michelle (individual) | Administrator · NOT APPLICABLE | |
| Schroeder, Kimi (individual) | Administrator · NOT APPLICABLE | |
| Seitler, Dovid (individual) | Administrator · NOT APPLICABLE | |
| Spector, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Turofsky, Steven (individual) | Administrator · NOT APPLICABLE | |
| Wilhelm, Naftali (individual) | Administrator · NOT APPLICABLE | |
| Yosef Meystel Delta Trust (organization) | Administrator · NOT APPLICABLE | |
| David a Berkowitz Delta Trust (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Goldfarb, Brian (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Joshua Hoffman Trust (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Seitler, Dovid (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Yosef Meystel Delta Trust (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Berkowitz, David (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Meystel, Yosef (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Houston, Brandon (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Schroeder, Kimi (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Arcadia Care Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Christensen, Karen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Houston, Brandon (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lau, Daniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McClure, Michelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Seitler, Dovid (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Spector, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Turofsky, Steven (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wilhelm, Naftali (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Arc at Normal?
Arc at Normal has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Illinois.
How many beds does Arc at Normal have?
It has 141 certified beds and cares for about 114 residents per day.
Has Arc at Normal been fined?
Yes. CMS lists 4 penalties totaling $62,192 in the last three years.
Who owns Arc at Normal?
It is part of Arcadia Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Arc at Normal?
(309) 452-7468. The facility is located at 509 North Adelaide, Normal, IL 61761.
Other nursing homes in Normal
-
Loft Rehab & Nursing of Normal
Nursing Home · Normal, IL · 116 beds
★★ -
McLean County Nursing Home
Nursing Home · Normal, IL · 148 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.