Arcadia Retirement Residence

Nursing Home · Honolulu, HI

CMS overall rating 4/5 Non profit - Corporation

CMS certification number125014

Contact & location

1434 Punahou Street
Honolulu, HI 96822
Honolulu County
Phone
(808) 941-0941
ZIP code
96822 – all care providers

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Facility details

Certified beds
91
Residents per day
85.2 (94% occupied)
Ownership
Non profit - Corporation
Medicare certified since
February 9, 1967
Participates in
Medicare
Continuing care
Part of a continuing care retirement community

CMS star ratings

Overall★★★★★ 4/5
State avg 3.6
Health inspections★★★★★ 3/5
State avg 2.9
Staffing★★★★★ 5/5
State avg 4.4
Quality measures★★★★★ 4/5
State avg 4.3
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.61 (state 4.97 · U.S. 3.86)
Registered nurses (RN)
1.60 (state 1.75 · U.S. 0.69)
Licensed practical nurses
0.12 (state 0.34 · U.S. 0.86)
Nurse aides
2.89 (state 2.88 · U.S. 2.32)
Weekend total
4.18 (state 4.41 · U.S. 3.42)
Nursing staff turnover
24.7 (state 36.4 · U.S. 45.8)%
RN turnover
18.2 (state 31.5 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
October 4, 2024
Health deficiencies (last cycle)
7.0 (state 10.0 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
37 health · 6 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2025-11-21 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2024-10-04 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-11-22
2024-10-04 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-22
2024-10-04 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-22
2024-10-04 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-22
2024-10-04 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-08
2024-10-04 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-31
2024-09-06 Allow resident to participate in the development and implementation of his or her person-centered plan of care.
F0553 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-13
2024-09-06 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-14
2024-09-06 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-11
2024-09-06 Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
F0777 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-11
2023-11-03 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2023-12-15
2023-11-03 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Give the resident's representative the ability to exercise the resident's rights.
F0551 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2023-11-03 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-15
2022-12-22 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 J
Immediate jeopardy to resident health or safety		 Corrected 2023-02-11
2022-12-22 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11
2022-12-22 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-11

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $12,854 in fines.

DateTypeAmount
2023-11-03Fine$12,854

Ownership & management

NameRoleSince
Central Union Church (organization)5%+ Direct Ownership Interest · 100%
Arcadia Elder Services (organization)Administrator · NOT APPLICABLE
Lai, Vivian (individual)Administrator · NOT APPLICABLE
Miyazaki, Shannon (individual)Administrator · NOT APPLICABLE
Okamoto, Lauren (individual)Administrator · NOT APPLICABLE
Pliszka, Heidi (individual)Administrator · NOT APPLICABLE
Schulberg, Suzie (individual)Administrator · NOT APPLICABLE
Bunn, Andrew (individual)Corporate Director · NOT APPLICABLE
Chang, Corlis (individual)Corporate Director · NOT APPLICABLE
Koehl, Albert (individual)Corporate Director · NOT APPLICABLE
Magana, Raoul (individual)Corporate Director · NOT APPLICABLE
Popham, David (individual)Corporate Director · NOT APPLICABLE
Reichhardt, Laura (individual)Corporate Director · NOT APPLICABLE
Reinker, Kent (individual)Corporate Director · NOT APPLICABLE
Sayin, Lucas (individual)Corporate Director · NOT APPLICABLE
Sinnaduray, Rushan (individual)Corporate Director · NOT APPLICABLE
Zorn, Martin (individual)Corporate Director · NOT APPLICABLE
Lai, Vivian (individual)Corporate Officer · NOT APPLICABLE
Schulberg, Suzie (individual)Corporate Officer · NOT APPLICABLE
Bunn, Andrew (individual)Managing Control - Governing Body · NOT APPLICABLE
Chang, Corlis (individual)Managing Control - Governing Body · NOT APPLICABLE
Koehl, Albert (individual)Managing Control - Governing Body · NOT APPLICABLE
Magana, Raoul (individual)Managing Control - Governing Body · NOT APPLICABLE
Popham, David (individual)Managing Control - Governing Body · NOT APPLICABLE
Reichhardt, Laura (individual)Managing Control - Governing Body · NOT APPLICABLE
Reinker, Kent (individual)Managing Control - Governing Body · NOT APPLICABLE
Sayin, Lucas (individual)Managing Control - Governing Body · NOT APPLICABLE
Sinnaduray, Rushan (individual)Managing Control - Governing Body · NOT APPLICABLE
Zorn, Martin (individual)Managing Control - Governing Body · NOT APPLICABLE
Arcadia Elder Services (organization)Operational/managerial Control · NOT APPLICABLE
Lai, Vivian (individual)Operational/managerial Control · NOT APPLICABLE
Miyazaki, Shannon (individual)Operational/managerial Control · NOT APPLICABLE
Okamoto, Lauren (individual)Operational/managerial Control · NOT APPLICABLE
Pliszka, Heidi (individual)Operational/managerial Control · NOT APPLICABLE
Schulberg, Suzie (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Arcadia Retirement Residence?

Arcadia Retirement Residence has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.

How many beds does Arcadia Retirement Residence have?

It has 91 certified beds and cares for about 85 residents per day.

Has Arcadia Retirement Residence been fined?

Yes. CMS lists 1 penalty totaling $12,854 in the last three years.

What is the phone number of Arcadia Retirement Residence?

(808) 941-0941. The facility is located at 1434 Punahou Street, Honolulu, HI 96822.

Other nursing homes in Honolulu

Compare all nursing homes in Honolulu, HI →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.