Westminster Towers

Nursing Home · Orlando, FL

CMS overall rating 3/5 Non profit - Corporation

CMS certification number105757

Contact & location

70 West Lucerne Circle
Orlando, FL 32801
Orange County
Phone
(407) 841-1310
ZIP code
32801 – all care providers

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Facility details

Certified beds
120
Residents per day
93.4 (78% occupied)
Ownership
Non profit - Corporation
Legal name
Presbyterian Retirement Communities, INC.
Chain
Westminster Communities of Florida (9 facilities, avg 4.3★)
Medicare certified since
January 1, 1992
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.3
Health inspections★★★★★ 2/5
State avg 2.9
Staffing★★★★★ 3/5
State avg 3.3
Quality measures★★★★★ 5/5
State avg 4.2
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.70 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
1.06 (state 0.73 · U.S. 0.69)
Licensed practical nurses
0.36 (state 0.78 · U.S. 0.86)
Nurse aides
2.28 (state 2.31 · U.S. 2.32)
Weekend total
3.40 (state 3.49 · U.S. 3.42)
Nursing staff turnover
—
RN turnover
—
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 13, 2025
Health deficiencies (last cycle)
6.0 (state 7.1 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
22 health · 0 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2025-03-13 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-04-02
2025-03-13 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-02
2025-03-13 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-02
2025-03-13 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-02
2025-03-13 Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
F0840 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-02
2025-03-13 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-02
2025-03-04 Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
F0678 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2025-03-20
2024-08-21 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-13
2024-08-21 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-13
2024-05-14 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-18
2024-05-14 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-18
2024-05-14 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-18
2024-05-14 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-18
2023-08-03 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-08
2023-08-03 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
F0636 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-08
2023-08-03 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-08
2023-08-03 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-08
2021-10-07 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-07
2021-10-07 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-07
2021-10-07 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-07
2021-10-07 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-07
2021-10-07 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-11-07

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $22,133 in fines.

DateTypeAmount
2025-03-04Fine$16,153
2025-03-04Fine$5,980

Ownership & management

NameRoleSince
Diaz, Ricardo (individual)Administrator · NOT APPLICABLE
Lehman, Gary (individual)Administrator · NOT APPLICABLE
Bell, William (individual)Corporate Director · NOT APPLICABLE
Dye, Stephen (individual)Corporate Director · NOT APPLICABLE
Hillenmeyer, John (individual)Corporate Director · NOT APPLICABLE
Maddux, Carlen (individual)Corporate Director · NOT APPLICABLE
Mock, Jeffrey (individual)Corporate Director · NOT APPLICABLE
Shelley, Linda (individual)Corporate Director · NOT APPLICABLE
Keith, Henry (individual)Corporate Officer · NOT APPLICABLE
Diaz, Ricardo (individual)Operational/managerial Control · NOT APPLICABLE
Keith, Henry (individual)Operational/managerial Control · NOT APPLICABLE
Lehman, Gary (individual)Operational/managerial Control · NOT APPLICABLE
Westminster Services INC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Westminster Towers?

Westminster Towers has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Florida.

How many beds does Westminster Towers have?

It has 120 certified beds and cares for about 93 residents per day.

Has Westminster Towers been fined?

Yes. CMS lists 2 penalties totaling $22,133 in the last three years.

Who owns Westminster Towers?

It is part of Westminster Communities of Florida and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Westminster Towers?

(407) 841-1310. The facility is located at 70 West Lucerne Circle, Orlando, FL 32801.

Other nursing homes in Orlando

Compare all nursing homes in Orlando, FL →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.