Lourdes-Noreen McKeen Residence for Geriatric Care

Nursing Home · West Palm Beach, FL

CMS overall rating 4/5 Non profit - Corporation

CMS certification number105420

Contact & location

315 S Flagler DR
West Palm Beach, FL 33401
Palm Beach County
Phone
(561) 655-8544
ZIP code
33401 – all care providers

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Facility details

Certified beds
132
Residents per day
126.0 (95% occupied)
Ownership
Non profit - Corporation
Chain
Carmelite Sisters for the Aged & Infirm (9 facilities, avg 2.8★)
Medicare certified since
April 1, 1982
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.3
Health inspections★★★★★ 3/5
State avg 2.9
Staffing★★★★★ 5/5
State avg 3.3
Quality measures★★★★★ 3/5
State avg 4.2
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.98 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
1.08 (state 0.73 · U.S. 0.69)
Licensed practical nurses
0.48 (state 0.78 · U.S. 0.86)
Nurse aides
2.42 (state 2.31 · U.S. 2.32)
Weekend total
3.62 (state 3.49 · U.S. 3.42)
Nursing staff turnover
28.8 (state 41.4 · U.S. 45.8)%
RN turnover
13.3 (state 46.0 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
September 5, 2025
Health deficiencies (last cycle)
14.0 (state 7.1 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
30 health · 13 fire safety
DateCitationSeverityStatus
2025-09-05 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
F0806 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2025-09-05 Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
F0808 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-05
2024-05-09 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-09
2024-05-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-09
2024-05-09 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-09
2023-02-16 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
F0808 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-03-16
2023-02-16 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2023-03-16
2023-02-16 Report COVID19 data to residents and families.
F0885 · Infection Control Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2023-03-16
2023-02-16 Perform COVID19 testing on residents and staff.
F0886 · Infection Control Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2023-03-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Fortier, Daniel (individual)Administrator · NOT APPLICABLE
Mack, Diane (individual)Administrator · NOT APPLICABLE
The Carmelite System INC (organization)Administrator · NOT APPLICABLE
Clarke, John (individual)Corporate Director · NOT APPLICABLE
Cody, Mary (individual)Corporate Director · NOT APPLICABLE
Daly, Beth (individual)Corporate Director · NOT APPLICABLE
Flynn, Kathleen (individual)Corporate Director · NOT APPLICABLE
Heery, Mary (individual)Corporate Director · NOT APPLICABLE
Lynch, Patricia (individual)Corporate Director · NOT APPLICABLE
McDonough, Maureen (individual)Corporate Director · NOT APPLICABLE
McMahon, John (individual)Corporate Director · NOT APPLICABLE
Pereira, Mary (individual)Corporate Director · NOT APPLICABLE
Randall, Diane (individual)Corporate Director · NOT APPLICABLE
Rogers, Mary (individual)Corporate Director · NOT APPLICABLE
Schneider, Thomas (individual)Corporate Director · NOT APPLICABLE
Dimaria, Lillian (individual)Corporate Officer · NOT APPLICABLE
Gathers, Patricia (individual)Corporate Officer · NOT APPLICABLE
Mack, Diane (individual)Operational/managerial Control · NOT APPLICABLE
The Carmelite System INC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Lourdes-Noreen McKeen Residence for Geriatric Care?

Lourdes-Noreen McKeen Residence for Geriatric Care has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Florida.

How many beds does Lourdes-Noreen McKeen Residence for Geriatric Care have?

It has 132 certified beds and cares for about 126 residents per day.

Has Lourdes-Noreen McKeen Residence for Geriatric Care been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Lourdes-Noreen McKeen Residence for Geriatric Care?

It is part of Carmelite Sisters for the Aged & Infirm and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Lourdes-Noreen McKeen Residence for Geriatric Care?

(561) 655-8544. The facility is located at 315 S Flagler DR, West Palm Beach, FL 33401.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.