Complete Care at Brackenville LLC
Nursing Home · Hockessin, DE
CMS certification number085042
Contact & location
100 ST. Claire DriveHockessin, DE 19707
New Castle County
- Phone
- (302) 234-5420
- ZIP code
- 19707 – all care providers
Facility details
- Certified beds
- 104
- Residents per day
- 99.1 (95% occupied)
- Ownership
- For profit - Limited Liability company
- Chain
- Complete Care (85 facilities, avg 3.1★)
- Medicare certified since
- March 1, 1993
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.85 (state 4.35 · U.S. 3.86)
- Registered nurses (RN)
- 0.69 (state 0.97 · U.S. 0.69)
- Licensed practical nurses
- 1.07 (state 0.98 · U.S. 0.86)
- Nurse aides
- 2.10 (state 2.40 · U.S. 2.32)
- Weekend total
- 3.53 (state 3.89 · U.S. 3.42)
- Nursing staff turnover
- 51.9 (state 41.3 · U.S. 45.8)%
- RN turnover
- 47.8 (state 41.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 5, 2026
- Health deficiencies (last cycle)
- 9.0 (state 10.5 · U.S. 9.3)
- From complaints
- 4
- Citations on record (3 years)
- 30 health · 0 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-05 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-05 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-05 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-05 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-05 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-05 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2025-09-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-30 |
| 2025-09-15 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-30 |
| 2025-09-15 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-30 |
| 2025-02-14 | Honor the resident's right to organize and participate in resident/family groups in the facility. F0565 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-24 |
| 2025-02-14 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-24 |
| 2025-02-14 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-24 |
| 2025-02-14 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-24 |
| 2025-02-14 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-24 |
| 2024-02-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-03-19 |
| 2024-02-02 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
| 2024-02-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-19 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $16,801 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-02-02 | Fine | $16,801 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| PC De Opcos LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| PC Wta Opco Holdco LLC (organization) | 5%+ Indirect Ownership Interest | |
| SMS 2021 Trust (organization) | 5%+ Indirect Ownership Interest | |
| Welltower INC (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Aurora Guardian Holdco II Co-Borrower, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Holdco II Mezz Borrower, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Holdco II, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian II Realty, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Partners II LLC (organization) | Administrator · NOT APPLICABLE | |
| Brackenville Center Realty (organization) | Administrator · NOT APPLICABLE | |
| Cox, Vickie (individual) | Administrator · NOT APPLICABLE | |
| Difilipo, Rebecca (individual) | Administrator · NOT APPLICABLE | |
| Inglis, Ronald (individual) | Administrator · NOT APPLICABLE | |
| J & R Family Investments, LLC (organization) | Administrator · NOT APPLICABLE | |
| L Friedman 2018 Family Trust (organization) | Administrator · NOT APPLICABLE | |
| L Friedman Family Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Landau Family Investment Trust (organization) | Administrator · NOT APPLICABLE | |
| M Friedman 2018 Family Trust (organization) | Administrator · NOT APPLICABLE | |
| Mansfield, Melissa (individual) | Administrator · NOT APPLICABLE | |
| PC Wta Acquisition LLC (organization) | Administrator · NOT APPLICABLE | |
| PC Wta Multi-State LLC (organization) | Administrator · NOT APPLICABLE | |
| Peace Capital Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| R&J Family Investments LLC (organization) | Administrator · NOT APPLICABLE | |
| Rastogi, Ritu (individual) | Administrator · NOT APPLICABLE | |
| Silverberg, Nisanel (individual) | Administrator · NOT APPLICABLE | |
| SMS 2021 Trust (organization) | Administrator · NOT APPLICABLE | |
| Welltower INC (organization) | Administrator · NOT APPLICABLE | |
| Stein, Shalom (individual) | Corporate Officer · NOT APPLICABLE | |
| Stein, Shalom (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Cox, Vickie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Difilipo, Rebecca (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Inglis, Ronald (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mansfield, Melissa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rastogi, Ritu (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Silverberg, Nisanel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stein, Shalom (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Complete Care at Brackenville LLC?
Complete Care at Brackenville LLC has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Delaware.
How many beds does Complete Care at Brackenville LLC have?
It has 104 certified beds and cares for about 99 residents per day.
Has Complete Care at Brackenville LLC been fined?
Yes. CMS lists 1 penalty totaling $16,801 in the last three years.
Who owns Complete Care at Brackenville LLC?
It is part of Complete Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Complete Care at Brackenville LLC?
(302) 234-5420. The facility is located at 100 ST. Claire Drive, Hockessin, DE 19707.
Other nursing homes in Hockessin
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.