Complete Care at Kimberly Hall North
Nursing Home · Windsor, CT
CMS certification number075279
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
1 Emerson DRWindsor, CT 06095
Capitol County
- Phone
- (860) 688-6443
- ZIP code
- 06095 – all care providers
Facility details
- Certified beds
- 150
- Residents per day
- 142.8 (95% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Complete Care at Kimberly Hall North LLC
- Chain
- Complete Care (85 facilities, avg 3.1★)
- Medicare certified since
- January 11, 1977
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.16 (state 3.73 · U.S. 3.86)
- Registered nurses (RN)
- 0.55 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 0.66 (state 0.82 · U.S. 0.86)
- Nurse aides
- 1.95 (state 2.22 · U.S. 2.32)
- Weekend total
- 2.90 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 32.4 (state 37.4 · U.S. 45.8)%
- RN turnover
- 31.6 (state 38.6 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- September 19, 2024
- Health deficiencies (last cycle)
- 16.0 (state 13.4 · U.S. 9.3)
- From complaints
- 7
- Citations on record (3 years)
- 41 health · 19 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-05 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-06-08 |
| 2026-05-05 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-08 |
| 2026-05-05 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-08 |
| 2026-05-05 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-08 |
| 2026-05-05 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-08 |
| 2026-04-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Past Non-Compliance |
| 2026-04-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-15 |
| 2025-07-29 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-05 |
| 2025-07-29 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-05 |
| 2025-06-27 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-07 |
| 2025-06-27 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-07 |
| 2025-02-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-30 |
| 2024-12-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-03 |
| 2024-09-19 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-28 |
| 2024-09-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-10-28 |
| 2024-05-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-19 |
| 2024-05-08 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-19 |
| 2022-05-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2022-06-12 |
| 2022-05-26 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2022-06-12 |
| 2022-05-26 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2022-07-06 |
| 2022-05-26 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-07-06 |
| 2022-05-26 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-07-06 |
| 2022-05-26 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-07-06 |
| 2022-05-26 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-07-06 |
| 2022-05-26 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-07-06 |
| 2019-09-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-11-05 |
| 2019-09-26 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2019-11-05 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $13,065 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-04-10 | Fine | $13,065 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| PC Gen CT Opco Holdco LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| PC Gen CT Opco Topco LLC (organization) | 5%+ Indirect Ownership Interest | |
| PC Gen CT Topco LLC (organization) | 5%+ Indirect Ownership Interest | |
| SMS 2021 Trust (organization) | 5%+ Indirect Ownership Interest | |
| Banton, Bernadette (individual) | Administrator · NOT APPLICABLE | |
| Brown, Natalie (individual) | Administrator · NOT APPLICABLE | |
| Des Capital LLC (organization) | Administrator · NOT APPLICABLE | |
| Gallagher, James (individual) | Administrator · NOT APPLICABLE | |
| Hoch, Robert (individual) | Administrator · NOT APPLICABLE | |
| JRK Investments LLC (organization) | Administrator · NOT APPLICABLE | |
| Kimberly Hall North Propco LLC (organization) | Administrator · NOT APPLICABLE | |
| Klugman, Jacob (individual) | Administrator · NOT APPLICABLE | |
| Lagana, Kristin (individual) | Administrator · NOT APPLICABLE | |
| PC Gen CT Propco Holdco LLC (organization) | Administrator · NOT APPLICABLE | |
| PC Gen CT Propco Topco LLC (organization) | Administrator · NOT APPLICABLE | |
| PC Gen CT Topco LLC (organization) | Administrator · NOT APPLICABLE | |
| Peace Capital Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| SMS 2021 Trust (organization) | Administrator · NOT APPLICABLE | |
| Sternbuch, Daniel (individual) | Administrator · NOT APPLICABLE | |
| Tetreault, Marnie (individual) | Administrator · NOT APPLICABLE | |
| Stein, Shalom (individual) | Corporate Officer · NOT APPLICABLE | |
| Des Capital LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| JRK Investments LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Klugman, Jacob (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Sternbuch, Daniel (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Brown, Natalie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Gallagher, James (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoch, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lagana, Kristin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tetreault, Marnie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stein, Shalom (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Complete Care at Kimberly Hall North?
Complete Care at Kimberly Hall North has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.
How many beds does Complete Care at Kimberly Hall North have?
It has 150 certified beds and cares for about 143 residents per day.
Has Complete Care at Kimberly Hall North been fined?
Yes. CMS lists 1 penalty totaling $13,065 in the last three years.
Who owns Complete Care at Kimberly Hall North?
It is part of Complete Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Complete Care at Kimberly Hall North?
(860) 688-6443. The facility is located at 1 Emerson DR, Windsor, CT 06095.
Other nursing homes in Windsor
-
Complete Care at Kimberly Hall-South
Nursing Home · Windsor, CT · 180 beds
★★★★ -
Autumn Lake Healthcare at Windsor
Nursing Home · Windsor, CT · 108 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.