Complete Care at Kimberly Hall-South
Nursing Home · Windsor, CT
CMS certification number075237
Contact & location
1 Emerson DriveWindsor, CT 06095
Capitol County
- Phone
- (860) 688-6443
- ZIP code
- 06095 – all care providers
Facility details
- Certified beds
- 180
- Residents per day
- 104.0 (58% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- Complete Care at Kimberly Hall South LLC
- Chain
- Complete Care (85 facilities, avg 3.1★)
- Medicare certified since
- November 1, 1975
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.74 (state 3.73 · U.S. 3.86)
- Registered nurses (RN)
- 0.75 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 0.84 (state 0.82 · U.S. 0.86)
- Nurse aides
- 2.16 (state 2.22 · U.S. 2.32)
- Weekend total
- 3.44 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 27.4 (state 37.4 · U.S. 45.8)%
- RN turnover
- 38.5 (state 38.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- November 19, 2024
- Health deficiencies (last cycle)
- 7.0 (state 13.4 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 37 health · 7 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-05-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-12 |
| 2025-05-01 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-12 |
| 2025-04-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-20 |
| 2025-02-03 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-02-03 |
| 2025-02-03 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-07 |
| 2025-01-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2025-01-14 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-14 |
| 2024-11-19 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-19 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-19 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-19 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-19 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-26 |
| 2024-11-19 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-12-26 |
| 2024-09-13 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-17 |
| 2024-09-13 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-17 |
| 2024-09-13 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-17 |
| 2024-07-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-21 |
| 2024-07-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-21 |
| 2024-07-03 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-07 |
| 2023-10-19 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-30 |
| 2022-05-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-06-30 |
| 2022-05-23 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2022-06-30 |
| 2019-10-24 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Provide or obtain dental services for each resident. F0791 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-05 |
| 2019-10-24 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2019-12-05 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $14,728 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-01-14 | Fine | $14,728 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| PC Gen CT Opco Holdco LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| PC Gen CT Opco Topco LLC (organization) | 5%+ Indirect Ownership Interest | |
| PC Gen CT Topco LLC (organization) | 5%+ Indirect Ownership Interest | |
| SMS 2021 Trust (organization) | 5%+ Indirect Ownership Interest | |
| Des Capital LLC (organization) | Administrator · NOT APPLICABLE | |
| Gallagher, James (individual) | Administrator · NOT APPLICABLE | |
| Hoch, Robert (individual) | Administrator · NOT APPLICABLE | |
| JRK Investments LLC (organization) | Administrator · NOT APPLICABLE | |
| Kimberly Hall South Propco LLC (organization) | Administrator · NOT APPLICABLE | |
| Klugman, Jacob (individual) | Administrator · NOT APPLICABLE | |
| Lagana, Kristin (individual) | Administrator · NOT APPLICABLE | |
| Messenger, Monica (individual) | Administrator · NOT APPLICABLE | |
| PC Gen CT Topco LLC (organization) | Administrator · NOT APPLICABLE | |
| Peace Capital Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Russo, Thomas (individual) | Administrator · NOT APPLICABLE | |
| SMS 2021 Trust (organization) | Administrator · NOT APPLICABLE | |
| Sternbuch, Daniel (individual) | Administrator · NOT APPLICABLE | |
| Tetreault, Marnie (individual) | Administrator · NOT APPLICABLE | |
| Stein, Shalom (individual) | Corporate Officer · NOT APPLICABLE | |
| Des Capital LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| JRK Investments LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Klugman, Jacob (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Sternbuch, Daniel (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Gallagher, James (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoch, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lagana, Kristin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Russo, Thomas (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tetreault, Marnie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stein, Shalom (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Complete Care at Kimberly Hall-South?
Complete Care at Kimberly Hall-South has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Connecticut.
How many beds does Complete Care at Kimberly Hall-South have?
It has 180 certified beds and cares for about 104 residents per day.
Has Complete Care at Kimberly Hall-South been fined?
Yes. CMS lists 1 penalty totaling $14,728 in the last three years.
Who owns Complete Care at Kimberly Hall-South?
It is part of Complete Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Complete Care at Kimberly Hall-South?
(860) 688-6443. The facility is located at 1 Emerson Drive, Windsor, CT 06095.
Other nursing homes in Windsor
-
Autumn Lake Healthcare at Windsor
Nursing Home · Windsor, CT · 108 beds
★ -
Complete Care at Kimberly Hall North
Nursing Home · Windsor, CT · 150 beds
★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.