The Terraces at Los Altos Health Facility
Nursing Home · Los Altos, CA
CMS certification number055210
Contact & location
373 Pine LaneLos Altos, CA 94022
Santa Clara County
- Phone
- (650) 948-8291
- ZIP code
- 94022 – all care providers
Facility details
- Certified beds
- 30
- Residents per day
- 28.5 (95% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Humangood Norcal
- Chain
- Humangood (17 facilities, avg 4.5★)
- Medicare certified since
- January 1, 1967
- Participates in
- Medicare
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 5.45 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 1.55 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.00 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.90 (state 2.65 · U.S. 2.32)
- Weekend total
- 4.71 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 47.1 (state 36.7 · U.S. 45.8)%
- RN turnover
- 47.1 (state 38.1 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- August 1, 2025
- Health deficiencies (last cycle)
- 11.0 (state 15.7 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 38 health · 17 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-08-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2025-08-01 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-31 |
| 2024-11-20 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-11 |
| 2024-09-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-18 |
| 2024-05-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-20 |
| 2024-04-09 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-29 |
| 2024-04-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-04-29 |
| 2024-04-09 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-08 |
| 2024-04-09 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-07 |
| 2024-04-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-30 |
| 2024-04-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-07 |
| 2024-04-09 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-30 |
| 2024-04-09 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-30 |
| 2024-04-09 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-03 |
| 2024-01-26 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-25 |
| 2024-01-26 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-25 |
| 2024-01-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-25 |
| 2023-03-10 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
| 2023-03-10 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Humangood Norcal (organization) | 5%+ Direct Ownership Interest · 100% | |
| U.S. Bank (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Baker Tilly Advisory Group LP (organization) | Administrator · NOT APPLICABLE | |
| Baker Tilly US LLP (organization) | Administrator · NOT APPLICABLE | |
| Haggerty, Kevin (individual) | Administrator · NOT APPLICABLE | |
| Humangood (organization) | Administrator · NOT APPLICABLE | |
| Humangood Norcal (organization) | Administrator · NOT APPLICABLE | |
| Humangood Socal (organization) | Administrator · NOT APPLICABLE | |
| Okumu, Jacqueline (individual) | Administrator · NOT APPLICABLE | |
| Skrypkar, Andrii (individual) | Administrator · NOT APPLICABLE | |
| U.S. Bank (organization) | Administrator · NOT APPLICABLE | |
| Vangelisto, Gwen (individual) | Administrator · NOT APPLICABLE | |
| Washington Federal (organization) | Administrator · NOT APPLICABLE | |
| Baker, Judith (individual) | Corporate Director · NOT APPLICABLE | |
| Battison, William (individual) | Corporate Director · NOT APPLICABLE | |
| Brown, Herman (individual) | Corporate Director · NOT APPLICABLE | |
| Christopherson, Joanne (individual) | Corporate Director · NOT APPLICABLE | |
| Feller, Irene (individual) | Corporate Director · NOT APPLICABLE | |
| Griffith, Alan (individual) | Corporate Director · NOT APPLICABLE | |
| Holmes, Michelle (individual) | Corporate Director · NOT APPLICABLE | |
| Kelley, Albert (individual) | Corporate Director · NOT APPLICABLE | |
| Roth, Sharon (individual) | Corporate Director · NOT APPLICABLE | |
| Brown, Herman (individual) | Corporate Officer · NOT APPLICABLE | |
| Cochrane, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Ghassemi, Bethany (individual) | Corporate Officer · NOT APPLICABLE | |
| McDonald, Andrew (individual) | Corporate Officer · NOT APPLICABLE | |
| Ogus, Daniel (individual) | Corporate Officer · NOT APPLICABLE | |
| Brown, Herman (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Cochrane, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ghassemi, Bethany (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Gonzales, Deborah (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Griffith, Alan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Haggerty, Kevin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Humangood Norcal (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Humangood Socal (organization) | Operational/managerial Control · NOT APPLICABLE | |
| McDonald, Andrew (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ogus, Daniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Okumu, Jacqueline (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Skrypkar, Andrii (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Vangelisto, Gwen (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of The Terraces at Los Altos Health Facility?
The Terraces at Los Altos Health Facility has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does The Terraces at Los Altos Health Facility have?
It has 30 certified beds and cares for about 29 residents per day.
Has The Terraces at Los Altos Health Facility been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns The Terraces at Los Altos Health Facility?
It is part of Humangood and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of The Terraces at Los Altos Health Facility?
(650) 948-8291. The facility is located at 373 Pine Lane, Los Altos, CA 94022.
Other nursing homes in Los Altos
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Los Altos Post-Acute
Nursing Home · Los Altos, CA · 152 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.