Hollenbeck Palms

Nursing Home · Los Angeles, CA

CMS overall rating 4/5 Non profit - Corporation

CMS certification number055115

Contact & location

573 S. Boyle Ave.
Los Angeles, CA 90033
Los Angeles County
Phone
(213) 263-6195
ZIP code
90033 – all care providers

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Facility details

Certified beds
106
Residents per day
53.7 (51% occupied)
Ownership
Non profit - Corporation
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.3
Quality measures★★★★★ 3/5
State avg 4.1
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.59 (state 4.52 · U.S. 3.86)
Registered nurses (RN)
0.77 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.86 (state 1.20 · U.S. 0.86)
Nurse aides
2.96 (state 2.65 · U.S. 2.32)
Weekend total
4.18 (state 4.09 · U.S. 3.42)
Nursing staff turnover
28.1 (state 36.7 · U.S. 45.8)%
RN turnover
30.0 (state 38.1 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
December 12, 2025
Health deficiencies (last cycle)
13.0 (state 15.7 · U.S. 9.3)
From complaints
4
Citations on record (3 years)
39 health · 19 fire safety · includes actual harm
DateCitationSeverityStatus
2026-06-11 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2026-07-06
2026-06-11 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-06
2026-02-24 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-09
2026-01-28 Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
F0808 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-17
2025-12-12 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-16
2025-12-12 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-22
2025-12-12 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-18
2025-12-12 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-26
2025-12-12 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-26
2025-12-12 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-26
2025-12-12 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-17
2025-12-12 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-23
2025-12-12 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-18
2024-10-25 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Dispose of garbage and refuse properly.
F0814 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-17
2024-10-25 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-11-17
2024-08-20 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-09-13
2024-08-20 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-13
2024-08-20 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-13
2024-08-20 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-13
2023-11-19 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
F0849 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-11-19 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Belle Home Care INC (organization)Administrator · NOT APPLICABLE
Johnston, Carol (individual)Administrator · NOT APPLICABLE
Kanegae, Thomas (individual)Administrator · NOT APPLICABLE
Kirchhoff, Katherine (individual)Administrator · NOT APPLICABLE
Kumagai, William (individual)Administrator · NOT APPLICABLE
Onishi, Kevin (individual)Administrator · NOT APPLICABLE
Ramirez, Ivania (individual)Administrator · NOT APPLICABLE
Rosenbloom, Linda (individual)Administrator · NOT APPLICABLE
Shockley, Morris (individual)Administrator · NOT APPLICABLE
Wipfli LLP (organization)Administrator · NOT APPLICABLE
Young, Johnny (individual)Administrator · NOT APPLICABLE
Johnston, Carol (individual)Corporate Director · NOT APPLICABLE
Kirchhoff, Katherine (individual)Corporate Director · NOT APPLICABLE
Kumagai, William (individual)Corporate Director · NOT APPLICABLE
Onishi, Kevin (individual)Corporate Director · NOT APPLICABLE
Rosenbloom, Linda (individual)Corporate Director · NOT APPLICABLE
Belle Home Care INC (organization)Operational/managerial Control · NOT APPLICABLE
Johnston, Carol (individual)Operational/managerial Control · NOT APPLICABLE
Kanegae, Thomas (individual)Operational/managerial Control · NOT APPLICABLE
Kirchhoff, Katherine (individual)Operational/managerial Control · NOT APPLICABLE
Kumagai, William (individual)Operational/managerial Control · NOT APPLICABLE
Onishi, Kevin (individual)Operational/managerial Control · NOT APPLICABLE
Ramirez, Ivania (individual)Operational/managerial Control · NOT APPLICABLE
Rosenbloom, Linda (individual)Operational/managerial Control · NOT APPLICABLE
Shockley, Morris (individual)Operational/managerial Control · NOT APPLICABLE
Wipfli LLP (organization)Operational/managerial Control · NOT APPLICABLE
Young, Johnny (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Hollenbeck Palms?

Hollenbeck Palms has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Hollenbeck Palms have?

It has 106 certified beds and cares for about 54 residents per day.

Has Hollenbeck Palms been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Hollenbeck Palms?

(213) 263-6195. The facility is located at 573 S. Boyle Ave., Los Angeles, CA 90033.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.