The Pines Nursing and Rehabilitation Center

Nursing Home · Hot Springs, AR

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number045243

Contact & location

524 Carpenter Dam Road
Hot Springs, AR 71901
Garland County
Phone
(501) 262-4124
ZIP code
71901 – all care providers

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Facility details

Certified beds
125
Residents per day
73.1 (58% occupied)
Ownership
For profit - Limited Liability company
Legal name
Pines SNF Operations, LLC
Chain
Southern Administrative Services (35 facilities, avg 3.8★)
Medicare certified since
September 1, 1994
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.4
Health inspections★★★★★ 3/5
State avg 3.2
Staffing★★★★★ 4/5
State avg 3.3
Quality measures★★★★★ 5/5
State avg 3.7
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.04 (state 4.03 · U.S. 3.86)
Registered nurses (RN)
0.48 (state 0.41 · U.S. 0.69)
Licensed practical nurses
0.92 (state 0.95 · U.S. 0.86)
Nurse aides
2.64 (state 2.67 · U.S. 2.32)
Weekend total
3.62 (state 3.46 · U.S. 3.42)
Nursing staff turnover
48.4 (state 49.5 · U.S. 45.8)%
RN turnover
45.5 (state 44.8 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
April 2, 2025
Health deficiencies (last cycle)
4.0 (state 2.9 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
15 health · 5 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2025-04-02 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-05-02
2025-04-02 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-02
2025-04-02 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-02
2025-04-02 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-02
2024-08-29 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-08-20
2024-08-29 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-28
2024-08-29 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-28
2024-02-23 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-04-12
2024-02-23 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-12
2024-02-23 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-12
2024-02-23 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-12
2022-12-09 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-01-05
2022-12-09 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-01-05
2022-12-09 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-01-05
2022-12-09 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-05

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $13,863 in fines.

DateTypeAmount
2024-08-29Fine$13,863

Ownership & management

NameRoleSince
4P2T1 Ops Holding LP (organization)5%+ Direct Ownership Interest · 100%
Jej Assets LP (organization)5%+ Indirect Ownership Interest
Ponthie, Sharlot (individual)5%+ Indirect Ownership Interest
Higgs, John (individual)Administrator · NOT APPLICABLE
Ponthie, John (individual)Corporate Director · NOT APPLICABLE
Ponthie, John (individual)Corporate Officer · NOT APPLICABLE
Alexark1 LLC (organization)Operational/managerial Control · NOT APPLICABLE
Higgs, John (individual)Operational/managerial Control · NOT APPLICABLE
Jej Management, LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of The Pines Nursing and Rehabilitation Center?

The Pines Nursing and Rehabilitation Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.4-star average in Arkansas.

How many beds does The Pines Nursing and Rehabilitation Center have?

It has 125 certified beds and cares for about 73 residents per day.

Has The Pines Nursing and Rehabilitation Center been fined?

Yes. CMS lists 1 penalty totaling $13,863 in the last three years.

Who owns The Pines Nursing and Rehabilitation Center?

It is part of Southern Administrative Services and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of The Pines Nursing and Rehabilitation Center?

(501) 262-4124. The facility is located at 524 Carpenter Dam Road, Hot Springs, AR 71901.

Other nursing homes in Hot Springs

Compare all nursing homes in Hot Springs, AR →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.