The Rehabilitation Center at the Palazzo

Nursing Home · Phoenix, AZ

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number035116

Contact & location

6250 North 19Th Avenue
Phoenix, AZ 85015
Maricopa County
Phone
(602) 433-6300
ZIP code
85015 – all care providers

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Facility details

Certified beds
60
Residents per day
52.9 (88% occupied)
Ownership
For profit - Limited Liability company
Legal name
Aphz LLC
Chain
Aspen Skilled Healthcare (35 facilities, avg 3.7★)
Medicare certified since
September 19, 1985
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.3
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 2.9
Quality measures★★★★★ 5/5
State avg 4.5
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.33 (state 3.97 · U.S. 3.86)
Registered nurses (RN)
0.58 (state 0.70 · U.S. 0.69)
Licensed practical nurses
1.25 (state 1.04 · U.S. 0.86)
Nurse aides
2.49 (state 2.23 · U.S. 2.32)
Weekend total
3.77 (state 3.50 · U.S. 3.42)
Nursing staff turnover
51.6 (state 45.1 · U.S. 45.8)%
RN turnover
20.0 (state 43.6 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
June 27, 2025
Health deficiencies (last cycle)
6.0 (state 6.4 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
29 health · 11 fire safety
DateCitationSeverityStatus
2026-03-25 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-03
2025-06-27 Observe each nurse aide's job performance and give regular training.
F0730 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-08-19
2025-06-27 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-08-19
2025-06-27 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-04
2025-06-27 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-04
2025-06-27 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-19
2025-06-27 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-08-01
2025-06-27 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-08-01
2025-06-27 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-08
2023-09-08 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2023-09-08 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2023-09-08 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2023-09-08 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2023-09-08 Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
F0742 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2023-09-08 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2023-09-08 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-27
2022-07-28 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
F0773 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30
2022-07-28 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-30

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Aspen Healthcare Services LLC (organization)Administrator · NOT APPLICABLE
Aspen Skilled Healthcare INC (organization)Administrator · NOT APPLICABLE
Bradshaw, Jeffrey (individual)Administrator · NOT APPLICABLE
Brady, Vern (individual)Administrator · NOT APPLICABLE
Case, Ryan (individual)Administrator · NOT APPLICABLE
Caslmon, Timothy (individual)Administrator · NOT APPLICABLE
Jacaranda Healthcare Group LLC (organization)Administrator · NOT APPLICABLE
Bradshaw, Peter (individual)Indirect Ownership Interest · NOT APPLICABLE
Case, Ryan (individual)Indirect Ownership Interest · NOT APPLICABLE
Elsner, Eric (individual)Indirect Ownership Interest · NOT APPLICABLE
Kirkwood, Jared (individual)Indirect Ownership Interest · NOT APPLICABLE
Orgill, Craig (individual)Indirect Ownership Interest · NOT APPLICABLE
Paxman, Marcus (individual)Indirect Ownership Interest · NOT APPLICABLE
Bradshaw, Jeffrey (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Thompson, Stephen (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Caslmon, Timothy (individual)Operational/managerial Control · NOT APPLICABLE
Thompson, Stephen (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of The Rehabilitation Center at the Palazzo?

The Rehabilitation Center at the Palazzo has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Arizona.

How many beds does The Rehabilitation Center at the Palazzo have?

It has 60 certified beds and cares for about 53 residents per day.

Has The Rehabilitation Center at the Palazzo been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns The Rehabilitation Center at the Palazzo?

It is part of Aspen Skilled Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of The Rehabilitation Center at the Palazzo?

(602) 433-6300. The facility is located at 6250 North 19Th Avenue, Phoenix, AZ 85015.

Other nursing homes in Phoenix

Compare all nursing homes in Phoenix, AZ →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.