Continuing Care at Highland Springs
Nursing Home · Dallas, TX
CMS certification number676329
Contact & location
7910 Frankford RoadDallas, TX 75252
Dallas County
- Phone
- (972) 656-3500
- ZIP code
- 75252 – all care providers
Facility details
- Certified beds
- 44
- Residents per day
- 43.2 (98% occupied)
- Ownership
- Non profit - Other
- Legal name
- Highland Springs, INC.
- Chain
- Erickson Senior Living (17 facilities, avg 4.2★)
- Medicare certified since
- February 11, 2013
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.29 (state 3.39 · U.S. 3.86)
- Registered nurses (RN)
- 1.13 (state 0.43 · U.S. 0.69)
- Licensed practical nurses
- 0.69 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.48 (state 2.00 · U.S. 2.32)
- Weekend total
- 3.88 (state 2.98 · U.S. 3.42)
- Nursing staff turnover
- 31.4 (state 55.3 · U.S. 45.8)%
- RN turnover
- 16.7 (state 54.6 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- September 11, 2025
- Health deficiencies (last cycle)
- 5.0 (state 9.3 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 17 health · 7 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-01-21 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies · complaint inspection |
K Immediate jeopardy to resident health or safety |
Corrected 2026-01-22 |
| 2026-01-21 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2026-01-22 |
| 2025-09-11 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-10-23 |
| 2025-09-11 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-23 |
| 2025-09-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-23 |
| 2024-08-01 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-08-01 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-10 |
| 2024-02-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2023-12-11 |
| 2024-02-08 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-11 |
| 2023-05-24 | Assure that each resident’s assessment is updated at least once every 3 months. F0638 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-07 |
| 2023-05-24 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-07 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $29,968 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-01-21 | Fine | $29,968 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| National Senior Communities, INC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Ancheta, Heather (individual) | Administrator · NOT APPLICABLE | |
| Embley, Mark (individual) | Administrator · NOT APPLICABLE | |
| Erickson Senior Living LLC (organization) | Administrator · NOT APPLICABLE | |
| Gantert, Neal (individual) | Administrator · NOT APPLICABLE | |
| Hall, John (individual) | Administrator · NOT APPLICABLE | |
| Oak Investment Trust (organization) | Administrator · NOT APPLICABLE | |
| Oak Investment Trust II (organization) | Administrator · NOT APPLICABLE | |
| Stiner, Pamela (individual) | Administrator · NOT APPLICABLE | |
| Studley, Jill (individual) | Administrator · NOT APPLICABLE | |
| Sweetser, Christian (individual) | Administrator · NOT APPLICABLE | |
| Brown, Ian (individual) | Corporate Director · NOT APPLICABLE | |
| Brown, Patricia (individual) | Corporate Director · NOT APPLICABLE | |
| Clupper, Katherine (individual) | Corporate Director · NOT APPLICABLE | |
| Colins, Mary (individual) | Corporate Director · NOT APPLICABLE | |
| Erstad, Eileen (individual) | Corporate Director · NOT APPLICABLE | |
| Jacque, Zina (individual) | Corporate Director · NOT APPLICABLE | |
| Leonard, Monty (individual) | Corporate Director · NOT APPLICABLE | |
| Moscato, Mary (individual) | Corporate Director · NOT APPLICABLE | |
| Paulk, Pamela (individual) | Corporate Director · NOT APPLICABLE | |
| Pomeranz, William (individual) | Corporate Director · NOT APPLICABLE | |
| Reel, Stephanie (individual) | Corporate Director · NOT APPLICABLE | |
| Roskiewicz, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Sharp, Russel (individual) | Corporate Director · NOT APPLICABLE | |
| Wallick, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Colins, Mary (individual) | Corporate Officer · NOT APPLICABLE | |
| Embley, Mark (individual) | Corporate Officer · NOT APPLICABLE | |
| Erstad, Eileen (individual) | Corporate Officer · NOT APPLICABLE | |
| Gantert, Neal (individual) | Corporate Officer · NOT APPLICABLE | |
| Hall, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Paulk, Pamela (individual) | Corporate Officer · NOT APPLICABLE | |
| Sawicki, Scott (individual) | Corporate Officer · NOT APPLICABLE | |
| Stiner, Pamela (individual) | Corporate Officer · NOT APPLICABLE | |
| Tyler, Daniel (individual) | Corporate Officer · NOT APPLICABLE | |
| Bison, Michael (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Ridley, Fred (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Sones, Randall (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Ancheta, Heather (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Butler, Richard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Embley, Mark (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Erickson Senior Living LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Gantert, Neal (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hall, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| National Senior Communities, INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Stiner, Pamela (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Studley, Jill (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Sweetser, Christian (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Continuing Care at Highland Springs?
Continuing Care at Highland Springs has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.6-star average in Texas.
How many beds does Continuing Care at Highland Springs have?
It has 44 certified beds and cares for about 43 residents per day.
Has Continuing Care at Highland Springs been fined?
Yes. CMS lists 1 penalty totaling $29,968 in the last three years.
Who owns Continuing Care at Highland Springs?
It is part of Erickson Senior Living and is classified as non profit - other. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Continuing Care at Highland Springs?
(972) 656-3500. The facility is located at 7910 Frankford Road, Dallas, TX 75252.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.