Heritage Park Nursing Center
Nursing Home · Upland, CA
CMS certification number555514
Contact & location
275 Garnet WayUpland, CA 91786
San Bernardino County
- Phone
- (909) 949-4887
- ZIP code
- 91786 – all care providers
Facility details
- Certified beds
- 70
- Residents per day
- 67.0 (96% occupied)
- Ownership
- For profit - Corporation
- Legal name
- GHC of Upland SNF, LLC
- Chain
- Generations Healthcare (27 facilities, avg 4.1★)
- Medicare certified since
- July 10, 1992
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.79 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 0.38 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.25 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.16 (state 2.65 · U.S. 2.32)
- Weekend total
- 3.29 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 42.0 (state 36.7 · U.S. 45.8)%
- RN turnover
- 0.0 (state 38.1 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 19, 2025
- Health deficiencies (last cycle)
- 4.0 (state 15.7 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 21 health · 28 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-13 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-12 |
| 2025-06-19 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-11 |
| 2025-06-19 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-07 |
| 2025-06-19 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-07 |
| 2025-05-23 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-05 |
| 2025-04-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-05-02 |
| 2024-05-16 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-13 |
| 2024-05-16 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-13 |
| 2024-04-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-19 |
| 2024-02-27 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-17 |
| 2024-02-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-26 |
| 2024-01-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-12 |
| 2022-11-04 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
| 2022-11-04 | Ensure staff are vaccinated for COVID-19 F0888 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-12-16 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Bmo Bank National Association (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Mastrocola, Lois (individual) | Corporate Director · NOT APPLICABLE | |
| Olds, Thomas (individual) | Corporate Director · NOT APPLICABLE | |
| Mastrocola, Lois (individual) | Corporate Officer · NOT APPLICABLE | |
| Olds, Thomas (individual) | Corporate Officer · NOT APPLICABLE | |
| Mastrocola, Lois (individual) | W-2 Managing Employee · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heritage Park Nursing Center?
Heritage Park Nursing Center has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does Heritage Park Nursing Center have?
It has 70 certified beds and cares for about 67 residents per day.
Has Heritage Park Nursing Center been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Heritage Park Nursing Center?
It is part of Generations Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heritage Park Nursing Center?
(909) 949-4887. The facility is located at 275 Garnet Way, Upland, CA 91786.
Other nursing homes in Upland
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Upland Rehabilitation and Care Center
Nursing Home · Upland, CA · 206 beds
★★★★★ -
Villa Mesa Care Center
Nursing Home · Upland, CA · 99 beds
★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.