El Encanto Healthcare Center

CMS star ratings

Overall★★★★★ 5/5

State avg 3.2

Health inspections★★★★★ 4/5

State avg 2.8

Staffing★★★★★ 5/5

State avg 3.3

Quality measures★★★★★ 4/5

State avg 4.1

Long-stay quality★★★★★ 4/5

Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 5.16 (state 4.52 · U.S. 3.86)
Registered nurses (RN): 0.94 (state 0.67 · U.S. 0.69)
Licensed practical nurses: 1.45 (state 1.20 · U.S. 0.86)
Nurse aides: 2.78 (state 2.65 · U.S. 2.32)
Weekend total: 4.57 (state 4.09 · U.S. 3.42)
Nursing staff turnover: 23.4 (state 36.7 · U.S. 45.8)%
RN turnover: 0.0 (state 38.1 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: June 13, 2025
Health deficiencies (last cycle): 11.0 (state 15.7 · U.S. 9.3)
From complaints: 2
Citations on record (3 years): 37 health · 7 fire safety

Date	Citation	Severity	Status
2026-02-05	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-02-16
2026-02-05	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-02-16
2025-06-13	Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-06-13	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-07-06
2025-03-26	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-04-10
2025-03-26	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-04-10
2024-06-21	Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Provide a neutral and fair arbitration process and agree to arbitrator and venue. F0848 · Administration Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-07-12
2024-06-21	Assure that each resident’s assessment is updated at least once every 3 months. F0638 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Provide for the safe, appropriate administration of IV fluids for a resident when needed. F0694 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-07-21
2024-06-21	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	B No actual harm, potential for minimal harm	Corrected 2024-07-21
2024-01-12	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-08
2023-07-14	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23
2023-07-14	Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-08-23

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Industry Convalescent Hospital (organization)	5%+ Direct Ownership Interest · 100%
Calvo, Kenneth (individual)	Administrator · NOT APPLICABLE
Hsieh, Xavier (individual)	Administrator · NOT APPLICABLE
Perez, David (individual)	Corporate Director · NOT APPLICABLE
Calvo, Kenneth (individual)	Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of El Encanto Healthcare Center?

El Encanto Healthcare Center has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does El Encanto Healthcare Center have?

It has 185 certified beds and cares for about 43 residents per day.

Has El Encanto Healthcare Center been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of El Encanto Healthcare Center?

(626) 336-1274. The facility is located at 555 South El Encanto Road, City of Industry, CA 91745.

Contact & location

Facility details