The Villas at Poway

CMS star ratings

Overall★★★★★ 5/5

State avg 3.2

Health inspections★★★★★ 3/5

State avg 2.8

Staffing★★★★★ 5/5

State avg 3.3

Quality measures★★★★★ 5/5

State avg 4.1

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 6.90 (state 4.52 · U.S. 3.86)
Registered nurses (RN): 2.33 (state 0.67 · U.S. 0.69)
Licensed practical nurses: 1.28 (state 1.20 · U.S. 0.86)
Nurse aides: 3.29 (state 2.65 · U.S. 2.32)
Weekend total: 6.10 (state 4.09 · U.S. 3.42)
Nursing staff turnover: 11.8 (state 36.7 · U.S. 45.8)%
RN turnover: 11.4 (state 38.1 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: May 22, 2025
Health deficiencies (last cycle): 11.0 (state 15.7 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 40 health · 22 fire safety · includes actual harm

Date	Citation	Severity	Status
2025-05-22	Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. F0841 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2025-05-22	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-13
2024-10-21	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	G Actual harm	Corrected 2024-10-29
2024-10-21	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-10-29
2024-10-21	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-10-29
2024-02-06	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-02-23
2023-12-28	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-01-16
2023-09-18	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-30
2023-03-23	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Keep all essential equipment working safely. F0908 · Environmental Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Assure that each resident’s assessment is updated at least once every 3 months. F0638 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2023-03-23	Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-05-15
2020-01-30	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-02-24
2020-01-30	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-02-24
2020-01-30	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-02-24
2020-01-30	Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-02-24
2020-01-30	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-02-24
2020-01-30	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2020-02-24

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

10 penalties in the last three years, including $57,124 in fines.

Date	Type	Amount
2024-10-21	Fine	$16,790
2023-12-26	Fine	$14,113
2023-11-13	Fine	$4,196
2023-11-06	Fine	$3,846
2023-10-30	Fine	$3,496
2023-10-23	Fine	$3,147
2023-10-17	Fine	$2,797
2023-10-10	Fine	$2,447
2023-10-02	Fine	$2,098
2023-09-11	Fine	$4,194

Ownership & management

Name	Role	Since
Baker, Stephanie (individual)	Corporate Director · NOT APPLICABLE
Hansen, Diane (individual)	Corporate Director · NOT APPLICABLE
King, Hubert (individual)	Corporate Director · NOT APPLICABLE
Piearson, Jami (individual)	Corporate Director · NOT APPLICABLE
Waishkey, Helen (individual)	Corporate Director · NOT APPLICABLE
Baker, Stephanie (individual)	Corporate Officer · NOT APPLICABLE
Hansen, Diane (individual)	Corporate Officer · NOT APPLICABLE
King, Hubert (individual)	Corporate Officer · NOT APPLICABLE
Waishkey, Helen (individual)	Corporate Officer · NOT APPLICABLE
Palomar Health (organization)	Operational/managerial Control · NOT APPLICABLE
Baker, Stephanie (individual)	W-2 Managing Employee · NOT APPLICABLE
Hansen, Diane (individual)	W-2 Managing Employee · NOT APPLICABLE
King, Hubert (individual)	W-2 Managing Employee · NOT APPLICABLE
Piearson, Jami (individual)	W-2 Managing Employee · NOT APPLICABLE
Waishkey, Helen (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of The Villas at Poway?

The Villas at Poway has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does The Villas at Poway have?

It has 129 certified beds and cares for about 85 residents per day.

Has The Villas at Poway been fined?

Yes. CMS lists 10 penalties totaling $57,124 in the last three years.

What is the phone number of The Villas at Poway?

(858) 613-4545. The facility is located at 15615 Pomerado RD, Poway, CA 92064.

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Contact & location

Facility details