Town & Country

Nursing Home · Santa Ana, CA

CMS overall rating 5/5 Non profit - Corporation

CMS certification number555141

Contact & location

555 East Memory Lane
Santa Ana, CA 92706
Orange County
Phone
(714) 547-7157
ZIP code
92706 – all care providers

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Facility details

Certified beds
96
Residents per day
83.1 (87% occupied)
Ownership
Non profit - Corporation
Legal name
Town and Country Manor Christian & Missionary Alliance
Chain
The Christian and Missionary Alliance (2 facilities, avg 4.5★)
Medicare certified since
November 13, 1981
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.3
Quality measures★★★★★ 5/5
State avg 4.1
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
5.47 (state 4.52 · U.S. 3.86)
Registered nurses (RN)
0.76 (state 0.67 · U.S. 0.69)
Licensed practical nurses
1.49 (state 1.20 · U.S. 0.86)
Nurse aides
3.21 (state 2.65 · U.S. 2.32)
Weekend total
4.60 (state 4.09 · U.S. 3.42)
Nursing staff turnover
31.5 (state 36.7 · U.S. 45.8)%
RN turnover
23.1 (state 38.1 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
November 20, 2025
Health deficiencies (last cycle)
23.0 (state 15.7 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
53 health · 15 fire safety
DateCitationSeverityStatus
2026-03-10 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 B
No actual harm, potential for minimal harm		 Corrected 2026-03-20
2025-11-20 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-03
2025-11-20 Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
F0909 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-03
2025-11-20 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-05
2025-11-20 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
F0805 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
F0806 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Have a policy regarding use and storage of foods brought to residents by family and other visitors.
F0813 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-05
2025-11-20 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-20 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-12-04
2025-11-20 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-12-04
2025-11-20 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-12-04
2025-11-20 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-12-04
2025-07-24 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-11
2025-07-24 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-11
2025-07-24 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-11
2024-11-07 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 B
No actual harm, potential for minimal harm		 Corrected 2024-11-19
2024-09-13 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
F0909 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-27
2024-09-13 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-01
2024-09-13 Have a policy regarding use and storage of foods brought to residents by family and other visitors.
F0813 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-02
2024-09-13 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-10-02
2024-04-09 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-20
2021-11-18 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-15
2021-11-18 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-15
2021-11-18 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-15
2021-11-18 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-15
2021-11-18 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-15
2021-11-18 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-15

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Town and Country Manor Christian & Missionary Alliance (organization)5%+ Direct Ownership Interest · 100%
The Christian and Missionary Alliance (organization)5%+ Indirect Ownership Interest · 100%
Glasgow, Gordon (individual)Administrator · NOT APPLICABLE
Goerzen, Robert (individual)Administrator · NOT APPLICABLE
Holt, Pat (individual)Administrator · NOT APPLICABLE
Kolb, Gina (individual)Administrator · NOT APPLICABLE
Melendez, Miran (individual)Administrator · NOT APPLICABLE
Preciado, Marissa (individual)Administrator · NOT APPLICABLE
Town and Country Manor Christian & Missionary Alliance (organization)Administrator · NOT APPLICABLE
Adams, John (individual)Corporate Director · NOT APPLICABLE
Baldes, Ken (individual)Corporate Director · NOT APPLICABLE
Bollins, Rod (individual)Corporate Director · NOT APPLICABLE
Crownover, Keith (individual)Corporate Director · NOT APPLICABLE
Ellis, Robert (individual)Corporate Director · NOT APPLICABLE
Gerlach, Matthew (individual)Corporate Director · NOT APPLICABLE
Kirk, Wilford (individual)Corporate Director · NOT APPLICABLE
Lamendola, Joseph (individual)Corporate Director · NOT APPLICABLE
Moreland, David (individual)Corporate Director · NOT APPLICABLE
Walker, Kari (individual)Corporate Director · NOT APPLICABLE
Wolff, Aaron (individual)Corporate Director · NOT APPLICABLE
Yi, Robert (individual)Corporate Director · NOT APPLICABLE
Goerzen, Robert (individual)Corporate Officer · NOT APPLICABLE
Kolb, Gina (individual)Corporate Officer · NOT APPLICABLE
Glasgow, Gordon (individual)Operational/managerial Control · NOT APPLICABLE
Goerzen, Robert (individual)Operational/managerial Control · NOT APPLICABLE
Holt, Pat (individual)Operational/managerial Control · NOT APPLICABLE
Kolb, Gina (individual)Operational/managerial Control · NOT APPLICABLE
Melendez, Miran (individual)Operational/managerial Control · NOT APPLICABLE
Preciado, Marissa (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Town & Country?

Town & Country has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Town & Country have?

It has 96 certified beds and cares for about 83 residents per day.

Has Town & Country been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Town & Country?

It is part of The Christian and Missionary Alliance and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Town & Country?

(714) 547-7157. The facility is located at 555 East Memory Lane, Santa Ana, CA 92706.

Other nursing homes in Santa Ana

Compare all nursing homes in Santa Ana, CA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.