New Horizons Care Center
Nursing Home · Lovell, WY
CMS certification number535030
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
1111 Lane 12Lovell, WY 82431
Big Horn County
- Phone
- (307) 548-5200
- ZIP code
- 82431 – all care providers
Facility details
- Certified beds
- 85
- Residents per day
- 59.8 (70% occupied)
- Ownership
- Government - Hospital district
- Legal name
- North Big Horn Hospital District
- Medicare certified since
- January 13, 1988
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.60 (state 3.87 · U.S. 3.86)
- Registered nurses (RN)
- 0.89 (state 0.94 · U.S. 0.69)
- Licensed practical nurses
- 0.31 (state 0.50 · U.S. 0.86)
- Nurse aides
- 2.40 (state 2.43 · U.S. 2.32)
- Weekend total
- 3.20 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 33.9 (state 51.8 · U.S. 45.8)%
- RN turnover
- 21.4 (state 44.1 · U.S. 42.9)%
Inspections
- Last standard inspection
- January 9, 2025
- Health deficiencies (last cycle)
- 6.0 (state 7.6 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 14 health · 5 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-06-11 |
| 2026-06-10 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-26 |
| 2025-04-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-17 |
| 2025-01-09 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-01-30 |
| 2025-01-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-30 |
| 2025-01-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-30 |
| 2025-01-09 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-30 |
| 2024-08-28 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2024-09-09 |
| 2024-08-28 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-08-28 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2023-10-19 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. F0661 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-30 |
| 2023-10-19 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2023-10-19 |
| 2022-08-18 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-09-23 |
| 2022-08-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-09-23 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $7,521 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-08-28 | Fine | $7,521 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Caldwell, Troy (individual) | Administrator · NOT APPLICABLE | |
| Connell, Eric (individual) | Administrator · NOT APPLICABLE | |
| Connell, Eric (individual) | Corporate Director · NOT APPLICABLE | |
| Winterholler, David (individual) | Corporate Director · NOT APPLICABLE | |
| Crosby, Brett (individual) | Corporate Officer · NOT APPLICABLE | |
| Mathews, Mary (individual) | Corporate Officer · NOT APPLICABLE | |
| Morrison, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| Simmons, Benjamin (individual) | Corporate Officer · NOT APPLICABLE | |
| Caldwell, Troy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Connell, Eric (individual) | Operational/managerial Control · NOT APPLICABLE | |
| North Big Horn Hospital District (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of New Horizons Care Center?
New Horizons Care Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in Wyoming.
How many beds does New Horizons Care Center have?
It has 85 certified beds and cares for about 60 residents per day.
Has New Horizons Care Center been fined?
Yes. CMS lists 1 penalty totaling $7,521 in the last three years.
What is the phone number of New Horizons Care Center?
(307) 548-5200. The facility is located at 1111 Lane 12, Lovell, WY 82431.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.