Polaris Rehabilitation and Care Center
Nursing Home · Cheyenne, WY
CMS certification number535025
CMS lists this nursing home as a Special Focus Facility candidate – one of the lowest-performing nursing homes in its state based on inspection history.
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
2700 E 12th StreetCheyenne, WY 82001
Laramie County
- Phone
- (307) 634-7986
- ZIP code
- 82001 – all care providers
Facility details
- Certified beds
- 105
- Residents per day
- 69.3 (66% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- North Big Horn Hospital District
- Medicare certified since
- October 16, 1984
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.49 (state 3.87 · U.S. 3.86)
- Registered nurses (RN)
- 0.90 (state 0.94 · U.S. 0.69)
- Licensed practical nurses
- 0.38 (state 0.50 · U.S. 0.86)
- Nurse aides
- 2.21 (state 2.43 · U.S. 2.32)
- Weekend total
- 2.98 (state 3.37 · U.S. 3.42)
- Nursing staff turnover
- 69.0 (state 51.8 · U.S. 45.8)%
- RN turnover
- 61.1 (state 44.1 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- January 15, 2026
- Health deficiencies (last cycle)
- 23.0 (state 7.6 · U.S. 9.3)
- From complaints
- 23
- Citations on record (3 years)
- 39 health · 23 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-22 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-05-15 |
| 2026-04-22 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-05-15 |
| 2026-01-15 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining. F0729 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2025-11-14 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Past Non-Compliance |
| 2025-10-24 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-11-21 |
| 2025-10-24 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-10-24 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-10-24 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-10-24 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-10-24 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-10-24 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-08-28 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-08-28 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-11-21 |
| 2025-08-28 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-09-19 |
| 2025-08-07 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-12-05 |
| 2025-08-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-10-23 |
| 2024-10-24 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-10-24 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-11-15 |
| 2024-08-23 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-19 |
| 2024-06-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-07-22 |
| 2024-06-26 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-22 |
| 2024-06-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-22 |
| 2024-06-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-22 |
| 2024-06-26 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-07-22 |
| 2024-06-26 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-07-22 |
| 2024-01-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-22 |
| 2024-01-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-21 |
| 2024-01-19 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-22 |
| 2023-06-22 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-13 |
| 2023-06-22 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-13 |
| 2023-06-22 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-13 |
| 2023-06-22 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-07-13 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $62,647 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-08-07 | Fine | $62,647 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Cheyenne Opco LLC (organization) | Administrator · NOT APPLICABLE | |
| Melvin, Eric (individual) | Administrator · NOT APPLICABLE | |
| North Big Horn Hospital District (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Morrison, Robert (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Simmons, Benjamin (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Winterholler, David (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Cheyenne Opco LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Connell, Eric (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Melvin, Eric (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Morrison, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| North Big Horn Hospital District (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Simmons, Benjamin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Winterholler, David (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Polaris Rehabilitation and Care Center?
Polaris Rehabilitation and Care Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in Wyoming.
How many beds does Polaris Rehabilitation and Care Center have?
It has 105 certified beds and cares for about 69 residents per day.
Has Polaris Rehabilitation and Care Center been fined?
Yes. CMS lists 1 penalty totaling $62,647 in the last three years.
What is the phone number of Polaris Rehabilitation and Care Center?
(307) 634-7986. The facility is located at 2700 E 12th Street, Cheyenne, WY 82001.
Other nursing homes in Cheyenne
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Life Care Center of Cheyenne
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Granite Rehabilitation and Wellness
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.