Glenhaven
Nursing Home · Glenwood City, WI
CMS certification number525602
Contact & location
612 E Oak STGlenwood City, WI 54013
St. Croix County
- Phone
- (715) 265-4555
- ZIP code
- 54013 – all care providers
Facility details
- Certified beds
- 44
- Residents per day
- 28.1 (64% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Glenhaven, INC.
- Chain
- Health Dimensions Group (10 facilities, avg 3.2★)
- Medicare certified since
- October 1, 1996
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.65 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 1.32 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 0.42 (state 0.64 · U.S. 0.86)
- Nurse aides
- 2.90 (state 2.58 · U.S. 2.32)
- Weekend total
- 4.21 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 53.8 (state 46.9 · U.S. 45.8)%
- RN turnover
- 25.0 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 5, 2026
- Health deficiencies (last cycle)
- 15.0 (state 9.5 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 33 health · 8 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-05 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2026-04-03 |
| 2026-03-05 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2026-03-05 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-03 |
| 2025-08-25 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-25 |
| 2025-08-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-09-25 |
| 2025-04-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-02 |
| 2025-04-02 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-02 |
| 2025-04-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-02 |
| 2024-12-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Provide medically-related social services to help each resident achieve the highest possible quality of life. F0745 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2024-12-11 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-11 |
| 2023-11-30 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-12-30 |
| 2023-11-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-12-30 |
| 2023-11-30 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-06-30 |
| 2023-11-30 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-30 |
| 2023-11-30 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-30 |
| 2023-11-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2023-12-30 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Glenhaven, INC. (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Field, Thomas (individual) | Administrator · NOT APPLICABLE | |
| Glenhaven, INC. (organization) | Administrator · NOT APPLICABLE | |
| Larson, Kevin (individual) | Administrator · NOT APPLICABLE | |
| Moe, Samantha (individual) | Administrator · NOT APPLICABLE | |
| Larson, Kevin (individual) | Corporate Director · NOT APPLICABLE | |
| McCutchin, John (individual) | Corporate Director · NOT APPLICABLE | |
| Moe, Samantha (individual) | Corporate Director · NOT APPLICABLE | |
| Nelson, Lesley (individual) | Corporate Director · NOT APPLICABLE | |
| Ramey, Paul (individual) | Corporate Director · NOT APPLICABLE | |
| Tuttle, Cyndy (individual) | Corporate Director · NOT APPLICABLE | |
| McCutchin, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Field, Thomas (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Glenhaven, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Larson, Kevin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McCutchin, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Moe, Samantha (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Nelson, Lesley (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ramey, Paul (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tuttle, Cyndy (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Glenhaven?
Glenhaven has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does Glenhaven have?
It has 44 certified beds and cares for about 28 residents per day.
Has Glenhaven been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Glenhaven?
It is part of Health Dimensions Group and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Glenhaven?
(715) 265-4555. The facility is located at 612 E Oak ST, Glenwood City, WI 54013.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.