Heritage Health Services
Nursing Home · Port Washington, WI
CMS certification number525586
Contact & location
1119 N Wisconsin StPort Washington, WI 53074
Ozaukee County
- Phone
- (262) 284-5892
- ZIP code
- 53074 – all care providers
Facility details
- Certified beds
- 50
- Residents per day
- 29.5 (59% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- NSH Port Washington LLC
- Chain
- North Shore Healthcare (59 facilities, avg 2.7★)
- Medicare certified since
- June 1, 1996
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.72 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 1.17 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 0.70 (state 0.64 · U.S. 0.86)
- Nurse aides
- 1.86 (state 2.58 · U.S. 2.32)
- Weekend total
- 3.25 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 57.5 (state 46.9 · U.S. 45.8)%
- RN turnover
- 64.3 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 12, 2025
- Health deficiencies (last cycle)
- 8.0 (state 9.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 33 health · 41 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-03-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2024-12-05 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-02 |
| 2024-09-12 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
L Immediate jeopardy to resident health or safety |
Corrected 2024-04-15 |
| 2024-09-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-08 |
| 2024-09-12 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-08 |
| 2024-09-12 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-08 |
| 2024-09-12 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection |
C No actual harm, potential for minimal harm |
Corrected 2024-10-08 |
| 2024-02-06 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F0727 · Nursing and Physician Services Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-03-04 |
| 2024-02-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-04 |
| 2023-11-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-12-07 |
| 2023-01-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-10 |
| 2023-01-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-10 |
| 2023-01-26 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-10 |
| 2023-01-26 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-10 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $17,170 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-09-12 | Fine | $17,170 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Nshf Operations LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Mills, David (individual) | 5%+ Indirect Ownership Interest · 20% | |
| Baumann, Troy (individual) | Corporate Director · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Corporate Director · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Corporate Officer · NOT APPLICABLE | |
| North Shore Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Baumann, Troy (individual) | W-2 Managing Employee · NOT APPLICABLE |
Frequently asked questions
What is the rating of Heritage Health Services?
Heritage Health Services has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does Heritage Health Services have?
It has 50 certified beds and cares for about 30 residents per day.
Has Heritage Health Services been fined?
Yes. CMS lists 1 penalty totaling $17,170 in the last three years.
Who owns Heritage Health Services?
It is part of North Shore Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Heritage Health Services?
(262) 284-5892. The facility is located at 1119 N Wisconsin St, Port Washington, WI 53074.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.