Northern Lights HCC
Nursing Home · Washburn, WI
CMS certification number525567
Contact & location
706 Bratley DRWashburn, WI 54891
Bayfield County
- Phone
- (715) 373-5621
- ZIP code
- 54891 – all care providers
Facility details
- Certified beds
- 50
- Residents per day
- 44.7 (89% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Northern Lights Services, INC.
- Chain
- Health Dimensions Group (10 facilities, avg 3.2★)
- Medicare certified since
- April 25, 1995
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.71 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 0.82 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 0.44 (state 0.64 · U.S. 0.86)
- Nurse aides
- 2.46 (state 2.58 · U.S. 2.32)
- Weekend total
- 3.48 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 50.0 (state 46.9 · U.S. 45.8)%
- RN turnover
- 42.9 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- July 30, 2025
- Health deficiencies (last cycle)
- 16.0 (state 9.5 · U.S. 9.3)
- From complaints
- 6
- Citations on record (3 years)
- 35 health · 23 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-04-19 |
| 2026-05-11 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-27 |
| 2025-11-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-12-10 |
| 2025-11-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-10 |
| 2025-11-12 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-10 |
| 2025-11-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-10 |
| 2025-07-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-08-25 |
| 2025-07-30 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-08-25 |
| 2025-01-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-02-12 |
| 2024-05-22 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-04-12 |
| 2024-05-22 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2024-05-22 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-17 |
| 2023-05-10 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
| 2023-05-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $10,364 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-01-29 | Fine | $10,364 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Health Dimensions Consulting INC (organization) | Administrator · NOT APPLICABLE | |
| Ogle, Kim (individual) | Administrator · NOT APPLICABLE | |
| Santikko, Nolan (individual) | Administrator · NOT APPLICABLE | |
| Aiken, Susan (individual) | Corporate Director · NOT APPLICABLE | |
| Avol Law, Ellen (individual) | Corporate Director · NOT APPLICABLE | |
| Bouton, Dick (individual) | Corporate Director · NOT APPLICABLE | |
| Cox, Yvonne (individual) | Corporate Director · NOT APPLICABLE | |
| Ehlers, Mark (individual) | Corporate Director · NOT APPLICABLE | |
| Jacobson, Amy (individual) | Corporate Director · NOT APPLICABLE | |
| Raspotnik, Sandra (individual) | Corporate Director · NOT APPLICABLE | |
| Strzok, Diana (individual) | Corporate Director · NOT APPLICABLE | |
| Aiken, Susan (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Avol Law, Ellen (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bouton, Dick (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Cox, Yvonne (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Ehlers, Mark (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Jacobson, Amy (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Raspotnik, Sandra (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Strzok, Diana (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Briscoe, David (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Briscoe, Patricia (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Health Dimensions Consulting INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Hennessey, Erin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ogle, Kim (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rogotzke, Amber (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Santikko, Nolan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shvetzoff, Sergei (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shvetzoff, Tami (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Northern Lights HCC?
Northern Lights HCC has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does Northern Lights HCC have?
It has 50 certified beds and cares for about 45 residents per day.
Has Northern Lights HCC been fined?
Yes. CMS lists 1 penalty totaling $10,364 in the last three years.
Who owns Northern Lights HCC?
It is part of Health Dimensions Group and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Northern Lights HCC?
(715) 373-5621. The facility is located at 706 Bratley DR, Washburn, WI 54891.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.