Geneva Lake Manor
Nursing Home · Lake Geneva, WI
CMS certification number525565
Contact & location
211 S. Curtis St.Lake Geneva, WI 53147
Walworth County
- Phone
- (262) 248-3145
- ZIP code
- 53147 – all care providers
Facility details
- Certified beds
- 60
- Residents per day
- 50.8 (85% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Wisconsin Illinois Senior Housing INC
- Chain
- Wisconsin Illinois Senior Housing, INC. (7 facilities, avg 1.7★)
- Medicare certified since
- May 1, 1995
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.32 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 0.51 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 1.15 (state 0.64 · U.S. 0.86)
- Nurse aides
- 2.66 (state 2.58 · U.S. 2.32)
- Weekend total
- 3.77 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 70.9 (state 46.9 · U.S. 45.8)%
- RN turnover
- 76.9 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- March 17, 2025
- Health deficiencies (last cycle)
- 29.0 (state 9.5 · U.S. 9.3)
- From complaints
- 9
- Citations on record (3 years)
- 63 health · 17 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-12-10 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-10 |
| 2025-12-10 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. F0691 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-10 |
| 2025-12-10 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-10 |
| 2025-12-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-10 |
| 2025-12-10 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-10 |
| 2025-12-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-10 |
| 2025-11-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-12-01 |
| 2025-11-06 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-01 |
| 2025-11-06 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-01 |
| 2025-03-17 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
H Actual harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. F0691 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. F0559 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. F0661 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-11 |
| 2025-03-17 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-04-11 |
| 2024-11-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-12-06 |
| 2024-11-12 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Plan the resident's discharge to meet the resident's goals and needs. F0660 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Provide medically-related social services to help each resident achieve the highest possible quality of life. F0745 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-11-12 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-06 |
| 2024-01-16 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2024-02-14 |
| 2024-01-16 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
| 2024-01-16 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F0678 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-02-14 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $130,720 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-03-17 | Fine | $113,919 |
| 2024-11-12 | Fine | $16,801 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Bezotte, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Carriage Healthcare Companies INC (organization) | Administrator · NOT APPLICABLE | |
| HBT It LLC (organization) | Administrator · NOT APPLICABLE | |
| JT and Associates LLC (organization) | Administrator · NOT APPLICABLE | |
| Oak Medical SC (organization) | Administrator · NOT APPLICABLE | |
| Partners in Wealth Management, INC (organization) | Administrator · NOT APPLICABLE | |
| Pinion, LLC (organization) | Administrator · NOT APPLICABLE | |
| Rehab Solutions Group, LLC (organization) | Administrator · NOT APPLICABLE | |
| Sherman, Stephanie (individual) | Administrator · NOT APPLICABLE | |
| Twomagnets LLC (organization) | Administrator · NOT APPLICABLE | |
| Dupont, Lori (individual) | Corporate Director · NOT APPLICABLE | |
| Gehler, Miriam (individual) | Corporate Director · NOT APPLICABLE | |
| Gerlach, Keri (individual) | Corporate Director · NOT APPLICABLE | |
| Kerwin, Andrew (individual) | Corporate Director · NOT APPLICABLE | |
| Kumar, Rajeev Shiva (individual) | Corporate Director · NOT APPLICABLE | |
| Lacke (Carrig), Karen (individual) | Corporate Director · NOT APPLICABLE | |
| Lynn, Nicholas (individual) | Corporate Director · NOT APPLICABLE | |
| Bezotte, Jennifer (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Carriage Healthcare Companies INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Sherman, Stephanie (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Geneva Lake Manor?
Geneva Lake Manor has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does Geneva Lake Manor have?
It has 60 certified beds and cares for about 51 residents per day.
Has Geneva Lake Manor been fined?
Yes. CMS lists 2 penalties totaling $130,720 in the last three years.
Who owns Geneva Lake Manor?
It is part of Wisconsin Illinois Senior Housing, INC. and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Geneva Lake Manor?
(262) 248-3145. The facility is located at 211 S. Curtis St., Lake Geneva, WI 53147.
Other nursing homes in Lake Geneva
-
Golden Years of Lake Geneva
Nursing Home · Lake Geneva, WI · 54 beds
★★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.