East Troy Manor
Nursing Home · East Troy, WI
CMS certification number525561
Contact & location
3271 North STEast Troy, WI 53120
Walworth County
- Phone
- (262) 642-3995
- ZIP code
- 53120 – all care providers
Facility details
- Certified beds
- 50
- Residents per day
- 41.9 (84% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Wisconsin Illinois Senior Housing INC
- Chain
- Wisconsin Illinois Senior Housing, INC. (7 facilities, avg 1.7★)
- Medicare certified since
- April 1, 1995
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.76 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 0.71 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 0.74 (state 0.64 · U.S. 0.86)
- Nurse aides
- 2.32 (state 2.58 · U.S. 2.32)
- Weekend total
- 3.08 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 68.5 (state 46.9 · U.S. 45.8)%
- RN turnover
- 33.3 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- January 8, 2026
- Health deficiencies (last cycle)
- 0.0 (state 9.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 29 health · 29 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-07-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-08-18 |
| 2025-07-24 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. F0941 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. F0942 · Resident Rights Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. F0944 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. F0945 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Provide training in compliance and ethics. F0946 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. F0949 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-08-18 |
| 2025-07-24 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection |
C No actual harm, potential for minimal harm |
Corrected 2025-08-18 |
| 2025-04-01 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F0867 · Administration Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-05-07 |
| 2025-04-01 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-05-07 |
| 2025-04-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-07 |
| 2024-08-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-09-13 |
| 2024-08-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
J Immediate jeopardy to resident health or safety |
Corrected 2024-09-13 |
| 2024-08-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2024-08-15 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2024-08-15 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2024-08-15 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2024-08-15 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2024-08-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2024-08-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-13 |
| 2023-07-12 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2023-08-09 |
| 2023-07-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-08-09 |
| 2023-07-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-09 |
| 2023-07-12 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-09 |
| 2023-07-12 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-09 |
| 2023-07-12 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-09 |
| 2023-07-12 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-08-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
4 penalties in the last three years, including $129,433 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-07-24 | Fine | $101,220 |
| 2024-08-15 | Fine | $21,902 |
| 2023-11-20 | Fine | $2,117 |
| 2023-10-30 | Fine | $4,194 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Carriage Healthcare Companies INC (organization) | Administrator · NOT APPLICABLE | |
| HBT It LLC (organization) | Administrator · NOT APPLICABLE | |
| JT and Associates LLC (organization) | Administrator · NOT APPLICABLE | |
| Leadley, Christie (individual) | Administrator · NOT APPLICABLE | |
| Partners in Wealth Management, INC (organization) | Administrator · NOT APPLICABLE | |
| Pinion, LLC (organization) | Administrator · NOT APPLICABLE | |
| Rehab Solutions Group, LLC (organization) | Administrator · NOT APPLICABLE | |
| Sherman, Stephanie (individual) | Administrator · NOT APPLICABLE | |
| Sidhu, Sarfraz (individual) | Administrator · NOT APPLICABLE | |
| Siebel, Robert (individual) | Administrator · NOT APPLICABLE | |
| Dupont, Lori (individual) | Corporate Director · NOT APPLICABLE | |
| Gehler, Miriam (individual) | Corporate Director · NOT APPLICABLE | |
| Gerlach, Keri (individual) | Corporate Director · NOT APPLICABLE | |
| Kerwin, Andrew (individual) | Corporate Director · NOT APPLICABLE | |
| Kumar, Rajeev Shiva (individual) | Corporate Director · NOT APPLICABLE | |
| Lacke (Carrig), Karen (individual) | Corporate Director · NOT APPLICABLE | |
| Lynn, Nicholas (individual) | Corporate Director · NOT APPLICABLE | |
| Carriage Healthcare Companies INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| HBT It LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| JT and Associates LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Leadley, Christie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Partners in Wealth Management, INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Pinion, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Rehab Solutions Group, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Sherman, Stephanie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Sidhu, Sarfraz (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Siebel, Robert (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of East Troy Manor?
East Troy Manor has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does East Troy Manor have?
It has 50 certified beds and cares for about 42 residents per day.
Has East Troy Manor been fined?
Yes. CMS lists 4 penalties totaling $129,433 in the last three years.
Who owns East Troy Manor?
It is part of Wisconsin Illinois Senior Housing, INC. and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of East Troy Manor?
(262) 642-3995. The facility is located at 3271 North ST, East Troy, WI 53120.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.