Mercy Health Services

Nursing Home · Milwaukee, WI

CMS overall rating 3/5 For profit - Corporation

CMS certification number525414

Contact & location

2727 W Mitchell ST
Milwaukee, WI 53215
Milwaukee County
Phone
(414) 383-3699
ZIP code
53215 – all care providers

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Facility details

Certified beds
60
Residents per day
44.1 (74% occupied)
Ownership
For profit - Corporation
Legal name
NSH Mercy LLC
Chain
North Shore Healthcare (59 facilities, avg 2.7★)
Medicare certified since
October 8, 1988
Participates in
Medicare and Medicaid

CMS star ratings

Overall★★★★★ 3/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 2/5
State avg 3.6
Quality measures★★★★★ 2/5
State avg 3.0
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.73 (state 4.21 · U.S. 3.86)
Registered nurses (RN)
0.64 (state 0.99 · U.S. 0.69)
Licensed practical nurses
1.20 (state 0.64 · U.S. 0.86)
Nurse aides
1.89 (state 2.58 · U.S. 2.32)
Weekend total
3.29 (state 3.77 · U.S. 3.42)
Nursing staff turnover
62.3 (state 46.9 · U.S. 45.8)%
RN turnover
61.5 (state 39.7 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
May 21, 2025
Health deficiencies (last cycle)
6.0 (state 9.5 · U.S. 9.3)
From complaints
4
Citations on record (3 years)
32 health · 19 fire safety · includes actual harm
DateCitationSeverityStatus
2026-03-02 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-18
2025-12-03 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-16
2025-12-03 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-16
2025-05-21 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-21
2025-05-21 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-21
2025-05-21 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
F0805 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-21
2024-09-19 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-18
2024-09-19 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-18
2024-09-19 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-18
2024-08-05 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-04
2024-08-05 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-04
2024-05-13 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-06-07
2024-02-29 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2024-04-01
2024-02-29 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2024-02-29 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-01
2022-12-21 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26
2022-12-21 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-26

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $47,753 in fines.

DateTypeAmount
2024-05-13Fine$14,050
2024-02-29Fine$33,703

Ownership & management

NameRoleSince
Nshf Operations LLC (organization)5%+ Direct Ownership Interest · 100%
Mills, David (individual)5%+ Indirect Ownership Interest · 20%
Cibc Bank USA (organization)5%+ Security Interest · NOT APPLICABLE
Baumann, Troy (individual)Administrator · NOT APPLICABLE
Belongia, Christina (individual)Administrator · NOT APPLICABLE
Chohan, Muniba (individual)Administrator · NOT APPLICABLE
Cliftonlarsonallen LLP (organization)Administrator · NOT APPLICABLE
Continuum Therapy Partners LLC (organization)Administrator · NOT APPLICABLE
Gee, Darren (individual)Administrator · NOT APPLICABLE
Greer, Lauren (individual)Administrator · NOT APPLICABLE
Hoehn, Jeffrey (individual)Administrator · NOT APPLICABLE
Mercy Property Holdings, LLC (organization)Administrator · NOT APPLICABLE
North Shore Healthcare LLC (organization)Administrator · NOT APPLICABLE
NSH Rehab LLC (organization)Administrator · NOT APPLICABLE
Nshf Wisconsin LLC (organization)Administrator · NOT APPLICABLE
Patzer, Colleen (individual)Administrator · NOT APPLICABLE
Purtell, Brian (individual)Administrator · NOT APPLICABLE
Rivera, Edward (individual)Administrator · NOT APPLICABLE
Wipfli LLP (organization)Administrator · NOT APPLICABLE
Baumann, Troy (individual)Corporate Director · NOT APPLICABLE
Hoehn, Jeffrey (individual)Corporate Director · NOT APPLICABLE
Baumann, Troy (individual)Operational/managerial Control · NOT APPLICABLE
Belongia, Christina (individual)Operational/managerial Control · NOT APPLICABLE
Chohan, Muniba (individual)Operational/managerial Control · NOT APPLICABLE
Cibc Bank USA (organization)Operational/managerial Control · NOT APPLICABLE
Cliftonlarsonallen LLP (organization)Operational/managerial Control · NOT APPLICABLE
Continuum Therapy Partners LLC (organization)Operational/managerial Control · NOT APPLICABLE
Gee, Darren (individual)Operational/managerial Control · NOT APPLICABLE
Greer, Lauren (individual)Operational/managerial Control · NOT APPLICABLE
Hoehn, Jeffrey (individual)Operational/managerial Control · NOT APPLICABLE
North Shore Healthcare LLC (organization)Operational/managerial Control · NOT APPLICABLE
NSH Rehab LLC (organization)Operational/managerial Control · NOT APPLICABLE
Patzer, Colleen (individual)Operational/managerial Control · NOT APPLICABLE
Purtell, Brian (individual)Operational/managerial Control · NOT APPLICABLE
Rivera, Edward (individual)Operational/managerial Control · NOT APPLICABLE
Wipfli LLP (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Mercy Health Services?

Mercy Health Services has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.

How many beds does Mercy Health Services have?

It has 60 certified beds and cares for about 44 residents per day.

Has Mercy Health Services been fined?

Yes. CMS lists 2 penalties totaling $47,753 in the last three years.

Who owns Mercy Health Services?

It is part of North Shore Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Mercy Health Services?

(414) 383-3699. The facility is located at 2727 W Mitchell ST, Milwaukee, WI 53215.

Other nursing homes in Milwaukee

Compare all nursing homes in Milwaukee, WI →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.