Florence Health Services
Nursing Home · Florence, WI
CMS certification number525358
Contact & location
5778 Chapin StFlorence, WI 54121
Florence County
- Phone
- (715) 528-4833
- ZIP code
- 54121 – all care providers
Facility details
- Certified beds
- 73
- Residents per day
- 47.8 (65% occupied)
- Ownership
- For profit - Corporation
- Legal name
- NSH Florence LLC
- Chain
- North Shore Healthcare (59 facilities, avg 2.7★)
- Medicare certified since
- April 1, 1984
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.65 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 0.90 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 0.46 (state 0.64 · U.S. 0.86)
- Nurse aides
- 2.29 (state 2.58 · U.S. 2.32)
- Weekend total
- 3.43 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 45.3 (state 46.9 · U.S. 45.8)%
- RN turnover
- 30.0 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- April 8, 2026
- Health deficiencies (last cycle)
- 24.0 (state 9.5 · U.S. 9.3)
- From complaints
- 7
- Citations on record (3 years)
- 46 health · 16 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-08 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. F0801 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-05-03 |
| 2026-04-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-05-01 |
| 2026-04-08 | The resident has the right to receive notices in a format and a language he or she understands. F0574 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-05-01 |
| 2026-04-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-05-03 |
| 2026-04-08 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-05-03 |
| 2026-04-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-05-03 |
| 2026-04-08 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-05-03 |
| 2026-04-08 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-28 |
| 2026-04-08 | Give the resident's representative the ability to exercise the resident's rights. F0551 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-29 |
| 2026-04-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-29 |
| 2026-04-08 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-28 |
| 2026-04-08 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-29 |
| 2026-04-08 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-29 |
| 2026-04-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-28 |
| 2026-04-08 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-29 |
| 2026-04-08 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-29 |
| 2026-04-08 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2026-04-28 |
| 2026-03-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-03-25 |
| 2026-03-08 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-25 |
| 2025-10-08 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-14 |
| 2025-10-08 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-14 |
| 2025-10-08 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-14 |
| 2025-10-08 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-14 |
| 2025-10-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-14 |
| 2025-06-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-18 |
| 2025-06-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-18 |
| 2025-06-25 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-18 |
| 2024-11-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-11-13 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-20 |
| 2024-08-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-11 |
| 2024-08-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-11 |
| 2024-08-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-11 |
| 2023-10-27 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2023-12-19 |
| 2023-09-27 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-25 |
| 2023-09-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-25 |
| 2023-09-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-25 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years.
| Date | Type | Amount |
|---|---|---|
| 2023-10-27 | Payment Denial | 26 days payment denial |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Nshc Wisconsin LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Cibc Bank USA (organization) | 5%+ Mortgage Interest · NOT APPLICABLE | |
| Cibc Bank USA (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Baumann, Troy (individual) | Administrator · NOT APPLICABLE | |
| Belongia, Christina (individual) | Administrator · NOT APPLICABLE | |
| Cliftonlarsonallen LLP (organization) | Administrator · NOT APPLICABLE | |
| Gee, Darren (individual) | Administrator · NOT APPLICABLE | |
| Greer, Lauren (individual) | Administrator · NOT APPLICABLE | |
| Hayes, Paul (individual) | Administrator · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Administrator · NOT APPLICABLE | |
| North Shore Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| NSH 5778 Chapin Street LLC (organization) | Administrator · NOT APPLICABLE | |
| Patzer, Colleen (individual) | Administrator · NOT APPLICABLE | |
| Purtell, Brian (individual) | Administrator · NOT APPLICABLE | |
| Schwartz, Brandy (individual) | Administrator · NOT APPLICABLE | |
| Up Rehab Services LLC (organization) | Administrator · NOT APPLICABLE | |
| Wipfli LLP (organization) | Administrator · NOT APPLICABLE | |
| Baumann, Troy (individual) | Corporate Officer · NOT APPLICABLE | |
| Baumann, Troy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Belongia, Christina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Cibc Bank USA (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Cliftonlarsonallen LLP (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Gee, Darren (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Greer, Lauren (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hayes, Paul (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| North Shore Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Nshc Wisconsin LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Patzer, Colleen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Purtell, Brian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Schwartz, Brandy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Up Rehab Services LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Wipfli LLP (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Florence Health Services?
Florence Health Services has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does Florence Health Services have?
It has 73 certified beds and cares for about 48 residents per day.
Has Florence Health Services been fined?
Yes. CMS lists 1 penalty in the last three years.
Who owns Florence Health Services?
It is part of North Shore Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Florence Health Services?
(715) 528-4833. The facility is located at 5778 Chapin St, Florence, WI 54121.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.