Pendleton Manor
Nursing Home · Franklin, WV
CMS certification number515124
Contact & location
68 Good Samaritan DriveFranklin, WV 26807
Pendleton County
- Phone
- (304) 358-2322
- ZIP code
- 26807 – all care providers
Facility details
- Certified beds
- 89
- Residents per day
- 85.2 (96% occupied)
- Ownership
- Non profit - Other
- Legal name
- Pendleton Manor, INC
- Medicare certified since
- October 6, 1993
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.95 (state 3.66 · U.S. 3.86)
- Registered nurses (RN)
- 0.79 (state 0.73 · U.S. 0.69)
- Licensed practical nurses
- 0.64 (state 0.90 · U.S. 0.86)
- Nurse aides
- 2.53 (state 2.04 · U.S. 2.32)
- Weekend total
- 3.45 (state 3.17 · U.S. 3.42)
- Nursing staff turnover
- 68.6 (state 44.1 · U.S. 45.8)%
- RN turnover
- 50.0 (state 42.3 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- March 2, 2026
- Health deficiencies (last cycle)
- 8.0 (state 11.6 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 24 health · 15 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2026-03-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-15 |
| 2024-05-01 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-01 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-01 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-01 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-01 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2024-05-01 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-30 |
| 2022-08-30 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
| 2022-08-30 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-10-14 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Hilling, Stephanie (individual) | Administrator · NOT APPLICABLE | |
| Pendleton Manor, INC (organization) | Administrator · NOT APPLICABLE | |
| Bennett, Ann (individual) | Corporate Director · NOT APPLICABLE | |
| Bowers, Gregory (individual) | Corporate Director · NOT APPLICABLE | |
| Harper, Kenneth (individual) | Corporate Director · NOT APPLICABLE | |
| Harper, Marshall (individual) | Corporate Director · NOT APPLICABLE | |
| Hevener, Cary (individual) | Corporate Director · NOT APPLICABLE | |
| Sites, Patricia (individual) | Corporate Director · NOT APPLICABLE | |
| Stevens, Karen (individual) | Corporate Director · NOT APPLICABLE | |
| Vandevander, Lynn (individual) | Corporate Director · NOT APPLICABLE | |
| Bowers, Gregory (individual) | Corporate Officer · NOT APPLICABLE | |
| Mitchell, Cara (individual) | Corporate Officer · NOT APPLICABLE | |
| Hilling, Stephanie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Pendleton Manor, INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Bennett, Ann (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Hevener, Cary (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Sites, Patricia (individual) | Trustee Of The Snf · NOT APPLICABLE | |
| Stevens, Karen (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Pendleton Manor?
Pendleton Manor has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in West Virginia.
How many beds does Pendleton Manor have?
It has 89 certified beds and cares for about 85 residents per day.
Has Pendleton Manor been fined?
CMS lists no federal fines or payment denials in the last three years.
What is the phone number of Pendleton Manor?
(304) 358-2322. The facility is located at 68 Good Samaritan Drive, Franklin, WV 26807.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.