Glasgow Hills of Journey
Nursing Home · Glasgow, WV
CMS certification number515118
Contact & location
120 Melrose Drive, Box 350Glasgow, WV 25086
Kanawha County
- Phone
- (304) 595-1155
- ZIP code
- 25086 – all care providers
Facility details
- Certified beds
- 112
- Residents per day
- 104.4 (93% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Glasgow Hills of Journey LLC
- Chain
- Journey Healthcare (32 facilities, avg 1.9★)
- Medicare certified since
- July 28, 1992
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.16 (state 3.66 · U.S. 3.86)
- Registered nurses (RN)
- 0.68 (state 0.73 · U.S. 0.69)
- Licensed practical nurses
- 0.60 (state 0.90 · U.S. 0.86)
- Nurse aides
- 1.88 (state 2.04 · U.S. 2.32)
- Weekend total
- 2.88 (state 3.17 · U.S. 3.42)
- Nursing staff turnover
- 69.1 (state 44.1 · U.S. 45.8)%
- RN turnover
- 69.0 (state 42.3 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 30, 2025
- Health deficiencies (last cycle)
- 16.0 (state 11.6 · U.S. 9.3)
- From complaints
- 3
- Citations on record (3 years)
- 64 health · 16 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-12 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. F0836 · Administration Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-05-12 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-05-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2025-06-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-06-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-16 |
| 2025-05-22 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-02-20 |
| 2025-05-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2025-05-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2025-05-22 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2025-05-22 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-13 |
| 2025-05-22 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2025-05-22 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2025-05-22 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2025-05-22 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-17 |
| 2024-04-29 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Honor each resident's preferences, choices, values and beliefs. F0675 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. F0606 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-04-29 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-06-18 |
| 2024-02-15 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-27 |
| 2024-02-15 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-02-27 |
| 2023-12-12 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
| 2023-12-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-01-16 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $72,444 in fines.
| Date | Type | Amount |
|---|---|---|
| 2023-12-12 | Fine | $72,444 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Journey CZ of WV LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Journey CZ WV Healthcare Holdings LLC (organization) | 5%+ Indirect Ownership Interest · 100% | |
| GPH Glasgow LLC (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Beverly Enterprises LLC (organization) | Administrator · NOT APPLICABLE | |
| Drumm Intermediary Sub Co LLC (organization) | Administrator · NOT APPLICABLE | |
| Drumm Merger Co (organization) | Administrator · NOT APPLICABLE | |
| Drumm Merger Co Sub LLC (organization) | Administrator · NOT APPLICABLE | |
| Fillmore Strategic Investors LLC (organization) | Administrator · NOT APPLICABLE | |
| Geary Property Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| GPH Glasgow LLC (organization) | Administrator · NOT APPLICABLE | |
| Journey CZ Management LLC (organization) | Administrator · NOT APPLICABLE | |
| Pearl Senior Care, LLC. (organization) | Administrator · NOT APPLICABLE | |
| Roan, Patricia (individual) | Administrator · NOT APPLICABLE | |
| Skaggs, Christopher (individual) | Administrator · NOT APPLICABLE | |
| Washington State Investment Board (organization) | Administrator · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Corporate Officer · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Journey CZ Management LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| McGuinness, Bernard (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Roan, Patricia (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Skaggs, Christopher (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Glasgow Hills of Journey?
Glasgow Hills of Journey has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in West Virginia.
How many beds does Glasgow Hills of Journey have?
It has 112 certified beds and cares for about 104 residents per day.
Has Glasgow Hills of Journey been fined?
Yes. CMS lists 1 penalty totaling $72,444 in the last three years.
Who owns Glasgow Hills of Journey?
It is part of Journey Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Glasgow Hills of Journey?
(304) 595-1155. The facility is located at 120 Melrose Drive, Box 350, Glasgow, WV 25086.
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.